Cassidy · 7 hours ago
AI Solutions Engineer - Recent Grad
New York, NY
Full-time
Onsite
New Grad, Entry LevelCassidy is an innovative no-code platform enabling businesses to create custom AI assistants that automate complex workflows. They are seeking a motivated and analytically-minded AI Solutions Engineer to provide high-quality support, troubleshoot workflows, and drive continuous improvements across the support experience.
Artificial Intelligence (AI)Information TechnologyNatural Language ProcessingSoftware
Responsibilities
Become a Cassidy Expert
Master our platform capabilities, best practices, and customer workflows
Support Customer Success
Provide hands-on technical support via email and other channels
Troubleshoot user workflows, identify root causes, and offer actionable solutions
Distinguish between user errors and true platform bugs, escalating where needed
Educate and Empower Users
Build sample workflows and models to illustrate concepts and solve problems
Teach users best practices to help them become self-sufficient
Drive Internal Improvements
Analyze trends in support cases and suggest improvements to documentation and processes
Help optimize internal tools and resources to scale the support function
Collaborate Across Teams
Work closely with Product, Engineering, and Customer Success to champion user needs and feedback
Qualification
Required
A high-achieving recent graduate excited to launch your tech career
Motivated, resourceful, and energized by solving complex problems
Comfortable operating in ambiguity and learning fast in a dynamic environment
Exceptional written and verbal communicator — you can explain technical topics clearly and concisely
Demonstrated experience mastering a technical product, tool, or platform (e.g., coding projects, no-code tools, technical side projects)
Passionate about customer success and building real solutions
Willing to work from our NYC office (this is an in-person role)
Benefits
Competitive pay
Unlimited PTO
Medical and dental insurance
Significant equity in a well-capitalized company
High-transparency, high-autonomy team environment
Opportunity for fast career growth as Cassidy continues to scale
Company
Cassidy
Cassidy provides a context-powered AI automation platform for non-technical teams to control building AI workflows.
Founded in 2023
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$13.65MKey Investors
The General Partnership
2025-09-08Series A· $10M
2024-08-20Seed· $3.65M
Leadership Team
Justin Fineberg
CEO / Founder
Ian Woodfill
CTO / Founder
Recent News
alleywatch.com
2025-10-03
alleywatch.com
2025-10-02
Company data provided by crunchbase