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ECLARO · 7 hours ago

Client Service Associate, Customer Service (Long-Term Care)

New York, NY

Contract

Onsite

New Grad, Entry Level

$25/hr - $40/hr

ECLARO is a prominent player in the Financial Services Industry, seeking a Client Service Associate for their client in New York, NY. This role is pivotal in ensuring client satisfaction throughout the benefits enrollment journey, providing expert guidance in Long-Term Care benefits and delivering exceptional customer service.

Staffing & Recruiting

Responsibilities

Deliver exceptional customer service to address phone and e-mail inquiries, resolve issues, and provide timely assistance to LTC policy owners throughout the client lifecycle

Proactively anticipate customer needs and provide proactive solutions to enhance overall customer satisfaction

Act as a liaison between customers and internal Client teams, ensuring seamless communication and efficient issue resolution

Hold (or be available to obtain) a valid insurance license (Life and Health with LTC state certification) to enroll employees in various benefits packages, ensuring compliance with relevant regulations and industry standards

Educate employees of our corporate clients on available LTC benefit options, coverage details, and plan features to facilitate well-informed decision-making

Provide personalized support by guiding employees through the selection of benefit plans and successfully executing the enrollment process

Develop a deep, on-going understanding of the products and services Client supports to confidently address customer inquiries

Collaborate with the Operations Program Manager to provide valuable insights for process enhancements based on experience and customer feedback

Stay updated with industry trends, regulations, and best practices in employee benefits enrollment and customer success management

Qualification

Insurance LicenseCustomer ServiceMicrosoft OfficeCRM SoftwareEmployee Benefits KnowledgeAccount ManagementTeam CollaborationTime ManagementAdaptability

Required

Prior experience in account management, customer service, or a similar client-facing role

An active insurance license (e.g., Life and Health with LTC state certification)

Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook); prior experience utilizing Customer Relationship Management (CRM) software a plus

A high level of accountability and ownership of work

Ability to work on a fast-paced team with specific deadlines

Resourcefulness and ability to consult others to get a job done

Strong ability to prioritize tasks and manage time

A team-oriented, friendly collaborative attitude

Ability to embrace change and adjust to evolving business needs