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UZURV – The Adaptive TNC · 17 hours ago

Sales Operations Manager

Richmond, VA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

UZURV is a growing technology company headquartered in Richmond, VA, focused on providing safe and reliable transportation for individuals with disabilities and older adults. The Sales Operations Manager will support the Business Development and Client Services teams by managing sales operations, optimizing CRM systems, and enhancing client engagement through strategic insights and process improvements.

Health CareInformation TechnologySaaSSoftwareTransportation

Responsibilities

Own and manage Business Development reporting across Sales and Client Services

Build, maintain, and continuously improve dashboards, executive summaries, and performance reports

Develop and update sales presentations and supporting materials for both internal and external audiences

Research and compile program, agency, and account intelligence to support pursuit strategy and client engagement

Serve as the primary owner of UZURV’s CRM environment, with hands-on experience administering and optimizing Salesforce or a comparable platform

Ensure data accuracy, consistency, and usability across pipelines, opportunities, contacts, and reports

Design and refine workflows, dashboards, and reporting tools to improve visibility and decision-making

Act as a trusted resource to streamline sales processes and reduce administrative burden for the Business Development team

Coordinate and participate in internal sales meetings, pipeline reviews, and strategy sessions

Support partner relationship tracking and coordination from a sales-operations perspective

Partner with Marketing to customize, maintain, and enhance strategic marketing and pursuit materials

Work closely across departments to resolve issues and drive continuous improvement

Identify root causes of process gaps and help implement practical, scalable solutions

Stay current on trends in transit, paratransit, NEMT, and Salesforce best practices

Represent UZURV at industry events, conferences, and trade shows as needed

Qualification

SalesforceSales OperationsBusiness DevelopmentCRM OptimizationData AnalysisClient EngagementCross-Functional CollaborationProject ManagementProblem-SolvingOrganizational Skills

Required

10+ years of experience in paratransit, NEMT, mobility, or a related transportation sector, with a strong background in Business Development, Sales Operations, or Operations

Proven experience managing and optimizing Salesforce or similar CRM platforms

Skilled in B2B client engagement, account planning, and navigating complex sales environments

Highly organized, detail-oriented, and able to manage multiple priorities with confidence

Comfortable operating in fast-paced, evolving environments and bring structure and clarity where it's needed

Strategic thinker with strong analytical, project management, and cross-functional collaboration skills

Proactive problem-solver who enjoys high-impact, high-visibility work

High integrity and a genuine commitment to serving underserved and vulnerable communities

Benefits

Competitive compensation

401(k) with company match

Comprehensive healthcare benefits

Generous PTO and paid holidays

A collaborative, team-oriented work environment

A mission-driven culture where your work truly matters

Company

UZURV – The Adaptive TNC

UZURV is the Adaptive Transportation Network Company providing rides to anyone who’d like assistance with mobility, including people with disabilities, the elderly, and non-emergency medical transportation users.

Founded in 2017

Richmond, Virginia, USA

51-200 employees