Mesa Laboratories, Inc. · 1 day ago
Regional Sales Manager
United States
Full-time
Hybrid
Entry, Mid Level
$85K/yr - $95K/yr
2+ years expMesa Laboratories, Inc. is dedicated to protecting the vulnerable through scientific breakthroughs and product integrity. The Regional Sales Manager will manage and expand strategic client relationships within key accounts in the US dialysis marketplace, focusing on client satisfaction, revenue growth, and regulatory compliance.
Manufacturing
Responsibilities
Develop and maintain strong relationships with decision-makers and stakeholders within key accounts. Serve as the primary point of contact for strategic clients, ensuring high levels of satisfaction and trust
Conduct regular meetings with key clients to understand their business objectives, challenges, and needs. Work closely with clients to align the company’s products or services with their goals
Employ a consultative approach to identify opportunities for new solutions or services within key accounts, proactively addressing client needs and driving revenue growth
Advocate on behalf of clients within the company to ensure their needs are met. Collaborate with internal teams (e.g., product, customer success, marketing) to deliver solutions that exceed client expectations
Focus on developing long-term, mutually beneficial relationships that lead to customer retention, loyalty, and increased lifetime value
Identify opportunities for upselling and cross-selling additional products, services, or solutions to existing key accounts. Proactively grow the account portfolio through strategic discussions and the introduction of relevant offerings
Meet or exceed revenue and performance targets set for assigned key accounts. Track account performance against targets and take necessary actions to ensure goals are achieved
Provide accurate and timely forecasts of account performance, including revenue and renewal expectations. Regularly report on the status of key accounts to senior management
Ensure the renewal of contracts for key accounts, working with clients to understand their evolving needs and proposing solutions that meet these requirements
Actively monitor and manage the health of key accounts, addressing any issues or challenges that may impact satisfaction or retention. Strive to prevent churn by providing proactive support and solutions
Work closely with the customer success and implementation teams to ensure a smooth onboarding process for new clients or new products/services for existing clients. Follow up to ensure that the client is satisfied and realizes the value from the solutions offered
Take the lead in resolving any client concerns or challenges, leveraging internal resources and processes to find timely and effective solutions
Gather feedback from clients regularly and use it to improve service delivery, product offerings, and client interactions. Provide actionable insights to relevant teams
Collaborate with cross-functional teams, including sales, product management, marketing, and customer success, to deliver exceptional service and solutions to key accounts
Stay informed about the company’s products, services, and capabilities. Continuously enhance knowledge to effectively communicate with clients about new features, updates, and offerings
Work with the sales team and senior leadership to support account development and growth strategies. Share insights on customer preferences, pain points, and industry trends
Stay informed about industry trends and the competitive landscape, identifying opportunities for differentiation and areas where the company can offer greater value than competitors
Analyze key account needs and feedback to spot emerging trends, ensuring that the company’s offerings remain relevant and competitive in the marketplace
Maintain accurate and up-to-date records for all key accounts in the CRM system (e.g., Salesforce). Document all client interactions, meetings, opportunities, and action items
Provide timely reports on account activities, performance, and progress against key metrics and targets. Ensure internal reporting is accurate and reflects the current state of key accounts
Qualification
Required
Bachelor's degree in Business, Sales, Marketing, or a related field
2+ years of experience in Medical Device sales or a related industry with a proven track record of exceeding sales quotas and a well-demonstrated ability to manage key or strategic accounts
Strong interpersonal skills with the ability to build trust and rapport with senior-level decision-makers and stakeholders
Ability to identify client needs and propose tailored solutions that align with business objectives, driving mutual value
A passion for providing exceptional service and fostering long-term relationships with clients
Ability to negotiate contract terms, pricing, and service agreements effectively to close deals and renew contracts
Proactive in identifying challenges and providing innovative solutions to resolve client issues or roadblocks
Excellent verbal and written communication skills, with the ability to present information clearly and persuasively to clients and internal teams
Ability to manage multiple projects and accounts simultaneously, with strong organizational skills to keep track of key deliverables
Strong sense of initiative, with the ability to work independently and focus on achieving revenue and customer satisfaction goals
Proficiency in CRM tools (e.g., Salesforce) for account management, sales tracking, and reporting
Preferred
Experience with Channel Partners outside the US is strongly preferred
Benefits
Eligible for benefits the first day of the month after you start
Tiered Medical, Dental and Vision Insurance options, Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts
Company paid short term and long-term disability (unless covered by a state disability plan)
Company paid life insurance and AD&D
Flexible Time Off Policy
Paid sick leave of 48 hours per calendar year
Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws
401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1
Employee Wellness and Financial Assistance Resources through Cigna and NY Life
Nine (9) paid company holidays per year
Company
Mesa Laboratories, Inc.
Mesa Labs helps you monitor and maintain higher standards in any environment – from the air we breathe to the critical moments of life-saving care.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-04-21Acquired
Leadership Team
Glenn Adriance
VP and Chief Sales & Marketing Officer
Kellie H. Kvan, JD, SPHR, SHRM-SCP
Division Human Resources Business Partner Leader
Recent News
MarketScreener
2025-10-03
2025-10-03
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