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SAGA Diagnostics · 1 day ago

Sales Operations Manager

Morrisville, NC

Full-time

Onsite

Senior Level

5+ years exp

SAGA Diagnostics is a personalized cancer diagnostics and disease monitoring company focused on improving precision cancer medicine through molecular genetic analysis. They are seeking a Sales Operations Manager to build foundational infrastructure for their commercial engine, transforming data into actionable insights and designing scalable processes for their sales team.

BiotechnologyGeneticsMedicalOncology

Responsibilities

Metric Development: Define and track key performance indicators (KPIs) specific to the MRD market, including physician targeting efficiency, test pull-through rates, and payer mix trends

Salesforce Architecture: Partner closely with clinical operations and the software team to ensure thoughtful setup, configuration, rollout, and impact is achieved across sales and MSL teams. Serving as an administrator for Salesforce, build and maintain custom objects, flows, and validation rules to ensure data integrity

Dashboards & Reporting: Design and manage automated executive dashboards and field-facing reports to provide real-time visibility into the sales pipeline and revenue forecasts fueling sales, MSL’s, and leadership insights. Conduct data analysis proactively and ad hoc to support the evolving nature of the growing portfolio

Sales Workflow Design: Standardize the "lead-to-order" process, ensuring seamless coordination between field sales, clinical laboratory operations, and market access teams

Salesforce Optimization: Streamline CRM workflows to reduce administrative burden on Account Executives, allowing more time for clinical selling

Scalability: Develop standard operating procedures (SOPs) for territory management, lead distribution, and customer onboarding as the organization expands

Territory Mapping: Utilize diagnostic market data (e.g., claims data, ICD-10 codes) to optimize sales territories and identify high-volume clinical targets

Sales Enablement: Collaborate with Marketing to ensure the sales team has the right tools and data-driven insights to communicate the clinical value of MRD testing

Incentive Compensation: Assist leadership in designing and tracking sales commission plans that align with corporate growth objectives