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Venture Logistics · 3 hours ago

Director of Billing & Collections

Indianapolis, IN

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Venture Logistics is focused on optimizing revenue generation and operational efficiency, and they are seeking a Director of Billing & Collections to lead their Billing and Collections Department. This role involves developing standardized procedures, mentoring staff, and collaborating with leadership to enhance billing processes and ensure compliance with industry standards.

LogisticsTransportationWarehousing

Hiring Manager

Beth Medrano

Responsibilities

Develop and implement standardized billing and collections procedures focused on process improvement and waste reduction

Maintain comprehensive and up-to-date SOP documentation for all corporate billing and collections practices

Cultivate an engaging team culture that promotes autonomy, problem-solving, and continuous learning

Recruit, train, and mentor supervisors and team leads with an emphasis on performance metrics and proactive issue resolution

Collaborate with business unit and corporate leadership to define credit limits and establish effective strategies for managing delinquent accounts

Partner with IT and finance leadership to assess and enhance the effectiveness of billing systems and applications

Monitor industry trends and encourage the exploration of innovative solutions to improve billing and collections processes

Identify underutilized revenue opportunities and recommend actionable solutions to maximize returns

Provide strategic oversight and support to billing and collections staff, ensuring alignment with organizational goals

Contribute to the preparation of financial reports, including monthly statements, balance sheets, and income reports

Lead regular departmental meetings to align on planning, execution, and performance improvement initiatives

Ensure compliance with internal controls, audit requirements, and regulatory standards

Drive cross-functional collaboration to resolve billing discrepancies and improve customer satisfaction

Collaborate closely with Operations and Sales teams to ensure billing accuracy, timely invoicing, and alignment with service delivery and customer expectations

Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment

Encourage constructive dialogue for the team, even during periods of change or challenge

Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements

Maintains accurate and timely documentation of employee interactions in accordance with HR policy

Maintaining regular and reliable attendance, along with being available in an on-call status

Perform additional duties as assigned

Comply with company policies and procedures and all applicable laws and regulations

Qualification

Invoicing processesTransportation management systemsMicrosoft ExcelAnalytical skillsLeadership skillsCommunication skillsOrganizational skillsProblem-solving skillsTime management skillsTeam collaboration

Required

Bachelor's degree in a business-related discipline

Accounting degree is a plus

Minimum of 5–10 years of progressive management or supervisory experience in billing, collections, or other customer service-focused functions

Proficiency with invoicing processes within transportation management systems such as TMW and McLeod, and Microsoft Great Plains

Strong analytical and problem-solving skills

Advanced proficiency in Microsoft Excel

Excellent written and verbal communication skills

Ability to lead and influence cross-functional teams

Strong organizational and time management skills

Ability to adapt to evolving responsibilities and organizational changes

Ability to work and communicate effectively with others, promoting a team environment

Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement

Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements

Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity

Excellent leadership, communication, and problem-solving skills

Preferred

Experience in multi-entity or multi-location environments preferred

Experience in logistics and transportation preferred

Company

Venture Logistics

Venture is the full-service logistics partner for those for whom improvement can’t stop, business won’t stop, and who are overly-dedicated to over delivering.

Founded in 1993

Indianapolis, Indiana, USA

1001-5000 employees