Randstad Enterprise · 16 hours ago
Manager, Central Operations
United States
Full-time
Remote
Mid, Senior Level
$76K/yr - $104K/yr
5+ years expRandstad Enterprise is a leading global staffing company, and they are seeking a Manager of Central Operations to oversee talent onboarding, management, and compliance. This role involves strategic leadership, operational excellence, and cross-functional collaboration to enhance organizational efficiency and risk management.
Human Resources
Responsibilities
Team Leadership: Hire, lead, and develop high-performing teams to meet financial objectives and service delivery standards
Performance Management: Monitor and coach team performance using established metrics; oversee engagement and professional growth
Operational Excellence: Implement operations-related policies, standards, and security measures to ensure consistent execution across the organization
Process Improvement: Participate in cross-departmental projects to standardize processes, improve SLAs, and identify cost-saving efficiencies
Compliance & Risk: Minimize organizational risk by identifying process gaps, conducting risk assessments, and supporting client audits
Strategic Communication: Provide senior leadership with evaluation-based recommendations and status reports regarding operational health
Training & Resources: Identify training needs and curate centralized resources (templates, case studies, and guidance) for internal stakeholders
Cross-Functional Interface: Confidently partner with leaders across MSP, RPO, Payroll (RSPS/PICS), and Total Talent Solutions
Qualification
Required
Bachelor's Degree (or Associate's Degree with 7+ years of equivalent work experience)
MSP experience working in Managed Service Provider (MSP) is essential
5+ years of combined business, recruiting, and operations leadership in complex organizations
3+ years in recruitment operations, HR, payroll, and/or compliance
2+ years of direct supervisory experience
Knowledge of recruitment systems (ATS/CRM), Vendor Management Systems (VMS), and Intermediate G Suite skills
Continuous Process Improvement or Lean training
Preferred
Proficiency in Lucid Chart, Smartsheet, or similar process documentation tools
Excellent critical thinking, emotional intelligence, and oral presentation skills
Proven ability to lead cross-cultural and remote teams through ambiguity
Benefits
401(k) plan
Employee Stock Purchase Plan
Generous PTO (at least 18 days in year one)
5 Sick days
9 paid holidays
1 paid volunteer day
Paid parental leave
Comprehensive medical, dental, and vision insurance
EAP and health advocacy programs
Education/professional development support
Metlife auto/home insurance discounts
Exclusive retail rewards
Company
Randstad Enterprise
Randstad Enterprise is the leading global talent solutions provider, enabling companies to create sustainable business value and agility by keeping people at the heart of their organizations.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase