LendingClub · 5 hours ago
Director, Product Management - Operations
Lehi, UT
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expLendingClub Corporation is the leading digital marketplace bank in the U.S. They are seeking a Director of Product Management to lead the product strategy for Operations and Contact Center internal applications. The role involves defining a long-term vision for agent tooling and guiding a product team to enhance operational efficiency and service quality.
Consumer LendingCreditFinanceFinancial ServicesFinTechLendingPeer to PeerPersonal Finance
Responsibilities
Define a compelling product vision and strategy for internal Operations platforms, workflows, and agent tools
Translate operational pain points and business goals into an outcome driven roadmap grounded in impact
Prioritize investments using clear success metrics, tradeoffs, and alignment with enterprise operational strategy
Serve as a strategic thought partner to senior Operations and Lending leadership
Lead rigorous discovery to understand agent behavior, workflow inefficiencies, system gaps, and operational friction
Validate solutions using research, prototyping, data, and experimentation
Ensure every initiative has clear, measurable success criteria tied to operational performance (AHT, QA, productivity, accuracy, etc.)
Foster a learning driven culture where teams iterate quickly and stop work that is not delivering impact
Drive delivery of internal tools and platform enhancements that materially improve agent efficiency, service quality, and operational scalability
Partner with engineering and design to balance speed, technical feasibility, user experience, and long-term platform health
Use insights from telemetry, qualitative feedback, and operational data to inform ongoing prioritization and continuous improvement
Ensure internal tools meet regulatory, security, and risk requirements without compromising usability
Lead, mentor, and grow a high performing product team dedicated to operational excellence
Build strong product leadership capability and cultivate a culture of ownership, curiosity, and accountability
Develop clear operating mechanisms across product, operations, and tech teams
Serve as the primary product management leader for operations tooling across personal loans
Influence decisions across technology, data, operations, risk, compliance, and servicing to ensure alignment and platform scalability
Communicate roadmap, priorities, progress, and results clearly to senior and executive stakeholders
Build strong, trust-based partnerships with operations leaders and other cross-functional executives
Measurable improvements in operational performance (product cross-sell, AHT reductions, higher QA scores, fewer errors, improved agent satisfaction)
A modernized internal toolset that simplifies workflows, reduces complexity, and enables growth
Clear alignment between Operations strategy and product investments
Strong, repeatable product discovery and evidence based decision making
High performing product teams with strong ownership and collaboration
Trusted leadership presence with engineering, operations, and executive teams
Qualification
Required
10+ years of product management experience, including senior leadership roles
Bachelor's degree in a related field; or equivalent work experience
Proven track record improving operational velocity, consistency, or service quality through product innovation
Strong product judgement and ability to operate in regulated environments
Demonstrated ability to influence senior stakeholders and drive clarity in complex, cross-functional spaces
Skilled at balancing user needs, business goals, technical realities, and risk constraints
Comfortable making decisions with incomplete information, guided by data and structured learning
Exceptional communication skills with the ability to drive alignment across teams and levels
Preferred
Experience building or leading internal tools, operational platforms, or contact center technologies
Company
LendingClub
Since our founding in 2007, we have transformed the banking industry by bringing a traditional credit product - the installment loan - online and we’ve been on the fast track ever since.
1001-5000 employees
H1B Sponsorship
LendingClub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (26)
2021 (19)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
$392.23MKey Investors
Kleiner PerkinsUnion Square VenturesFoundation Capital
2017-04-09Post Ipo Equity
2014-12-11IPO
2014-08-22Series Unknown
Leadership Team
Scott Sanborn
CEO
Drew LaBenne
Chief Financial Officer
Recent News
p2p-banking.com
2025-12-24
2025-11-24
Company data provided by crunchbase