MedPro Disposal · 7 hours ago
Inside Sales Manager – Customer
Naperville, IL
Full-time
Onsite
Mid, Senior Level
$100K/yr - $150K/yr
5+ years expMedPro Disposal is the nation's largest privately-held medical waste management company, serving healthcare facilities across America. The Inside Sales Manager - Customer will lead a team to drive revenue growth, ensure customer retention, and create a culture of excellence within the sales organization.
Health CareMedicalTrainingWaste Management
Responsibilities
Lead, coach, and mentor a team of inside sales and client management reps, fostering accountability, motivation, and continuous improvement
Conduct weekly call coaching (via Gong) and regular pipeline reviews, ensuring team members are executing consultative sales approaches
Hire, onboard, and develop top sales talent to build a strong, future-ready team
Own monthly revenue targets across inbound, outbound, and account management sales teams
Develop accurate short-, mid-, and long-term sales forecasts in a high-volume environment
Track and analyze daily/weekly/monthly KPIs, presenting actionable insights to senior leadership
Partner with client management teams to ensure renewals, cross-sells, and upsells are executed successfully
Monitor customer health metrics and address potential churn risks proactively
Collaborate with Marketing and Operations to deliver a seamless customer experience
Oversee call monitoring and quality assurance processes to ensure consistency in messaging and customer engagement
Create sales playbooks, scripts, and best practices for scaling success across the team
Leverage Salesforce, Gong, and reporting dashboards to drive transparency and accountability
Facilitate weekly sales and revenue meetings with team members and monthly strategic reviews with leadership
Recommend and implement process improvements to increase efficiency and ROI
Represent the sales organization in cross-functional meetings with Marketing, Operations, and Executive leadership
Qualification
Required
5+ years of proven sales experience with consistent revenue growth and quota achievement
3+ years of leadership/management experience in inside sales, client success, or a call center environment
Bachelor's degree preferred (Business, Marketing, or related field)
Strong knowledge of CRM systems (Salesforce preferred), call coaching tools (Gong), and reporting dashboards
Exceptional written and verbal communication skills with the ability to influence at all levels
Demonstrated success in building, mentoring, and scaling high-performing sales teams
Highly self-motivated, organized, and able to thrive under pressure in a fast-paced environment
Strong business acumen with the ability to assess ROI of sales strategies and pivot when needed
Preferred
Bachelor's degree preferred (Business, Marketing, or related field)
Benefits
Comprehensive medical, dental, and vision insurance.
Generous PTO, paid holidays, and work-life balance initiatives.
Leadership training, mentorship, and clear pathways to Director-level opportunities.
Company
MedPro Disposal
MedPro Waste Disposal provides medical waste disposal, compliance training services and a pharmaceutical mail back solution.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Hansen
President/COO
Ben Brenner
Founding Partner
Recent News
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