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River Valley Foods · 11 hours ago

Infrastructure Engineer

Syracuse, NY

Full-time

Onsite

Mid, Senior Level

$75K/yr - $90K/yr

5+ years exp

River Valley Holdings is a family-owned distribution company based in Syracuse, NY, serving retail customers across the northeastern United States. The Infrastructure Engineer is a senior individual contributor responsible for the execution, stability, and reliability of the company’s IT infrastructure, focusing on hands-on systems and network administration, proactive issue prevention, and high-quality technical execution.

Wholesale

Responsibilities

Administer and maintain physical and virtual server environments to ensure stability, performance, and availability

Install, configure, monitor, and back up servers in accordance with company standards and security requirements

Manage Active Directory, including user accounts, group policies, permissions, and access controls

Administer email systems and print servers, ensuring reliability and appropriate access

Monitor system health and performance, proactively identifying and addressing potential risks before outages occur

Support and maintain network infrastructure, including switches, routers, and wireless environments

Troubleshoot network connectivity and performance issues, serving as an escalation point for complex incidents

Configure and maintain VPNs, firewalls, and network security controls in alignment with cybersecurity best practices

Plan and execute network infrastructure upgrades and improvements

Maintain and support standardized desktop and endpoint environments

Serve as an escalation resource for complex desktop, hardware, or application issues

Deploy and maintain operating systems, updates, and applications in accordance with IT standards

Partner with IT support staff to identify root causes and prevent repeat issues

Provide limited training or guidance to end users when required

Execute system patching, updates, and vulnerability remediation activities

Support backup, disaster recovery, and incident response processes, including periodic testing

Implement security controls and system hardening measures as defined by IT leadership

Participate in security audits, risk assessments, and remediation efforts as assigned

Create and maintain accurate technical documentation for systems, networks, configurations, and procedures

Ensure documentation is current, accessible, and detailed enough to support continuity and troubleshooting

Follow established IT change management and escalation procedures

Execute assigned infrastructure projects and initiatives on time and with high quality

Accurately estimate effort and timelines for assigned tasks

Prioritize work based on direction from the Infrastructure Manager and business impact

Communicate progress, risks, and issues clearly and proactively

Provide professional, respectful, and responsive support to internal users

Clearly communicate technical information to non-technical stakeholders

Demonstrate patience, empathy, and accountability when resolving issues

Escalate risks or unresolved issues appropriately and in a timely manner

Qualification

Windows ServerActive DirectoryVirtualization VMwareVirtualization Hyper-VNetwork fundamentalsBackup systemsIT security best practicesTicketing systemsFirewall configurationNetwork security toolsInfrastructure monitoringScriptingAutomationCloud environmentsAnalytical skillsTroubleshooting skillsCommunication skills

Required

5+ years of hands-on experience supporting production IT infrastructure environments

Strong experience with: Windows Server environments, Active Directory administration, Virtualized server platforms (e.g., VMware, Hyper-V), Network fundamentals (switching, routing, VLANs)

Experience with backup systems and disaster recovery processes

Familiarity with IT security best practices and data protection principles

Experience working with ticketing systems and structured support workflows