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Aptive Resources · 2 days ago

Project Manager- Tier 1 intake

United States

Full-time

Remote

Mid Level

4+ years exp

Aptive Resources is a management consulting firm based in Alexandria, Virginia, seeking a proactive and analytical Project Manager to support National Hub Operations. The role involves managing and improving processes related to the Electronic Health Record Modernization initiative, utilizing operational data to enhance performance and patient safety.

Business Information SystemsConsultingManagement Consulting

Work & Life Balance

Responsibilities

Support end-to-end lifecycle of issue intake, analysis, triage, tracking, and closure across the National Hub

Mine and analyze operational and workload data to extract meaningful insights

Develop and validate performance metrics, trends, and workload dashboards to guide leadership decisions

Identify emerging bottlenecks or inefficiencies within routing and closure workflows and recommend initiatives to address them

Recommend and help implement special initiatives to re-prioritize or group issues, particularly those that may have downstream effects on patient safety or EHRM system functionality

Collaborate with cross-functional teams to streamline intake and tracking processes, implement change initiatives, and create sustainable solutions that reduce turnaround time for issue resolution

Coordinate with internal Aptive teams, government clients, and program stakeholders to ensure alignment on issue resolution priorities and workflow enhancements

Maintain clear documentation of workflow processes, project updates, metrics, and stakeholder communications

Qualification

Oracle Cerner KnowledgeData AnalysisProject ManagementProcess ImprovementAnalytical ThinkingTechnical AcumenMission-DrivenCommunication SkillsDetail-Oriented

Required

4+ years of experience in project management, preferably within a healthcare, government, or enterprise IT setting

Understanding of Oracle Cerner systems, including experience with electronic health records (EHR) workflows, data integration, and system configuration

Demonstrated experience leveraging Oracle EHR/Cerner to manage, analyze, and optimize clinical and operational healthcare data

Proven ability to interpret and synthesize operational data to inform decisions and drive value-added reporting

Strong verbal and written communication abilities, especially when interfacing with leadership and stakeholders

Proficiency in Microsoft Office tools (especially Excel and PowerPoint); experience with project management platforms like Jira, ServiceNow, or similar issue management systems

Strong organizational skills and attention to detail in managing multiple workstreams and deliverables

Passion for supporting initiatives that directly improve healthcare delivery, patient safety, and enterprise efficiency