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Estes Forwarding Worldwide · 22 hours ago

General Manager

Grand Prairie, TX

Full-time

Onsite

Senior Level

5+ years exp

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients. The General Manager is responsible for all fiscal and operational functions within the designated station, focusing on revenue generation, operational efficiency, and customer satisfaction.

AutomotiveLogistics

No H1B

Hiring Manager

Bob McIntire

Responsibilities

Accountable for maintaining profitable, cost-efficient operations, guiding and supporting all sales efforts and compliance with all company policies and procedures as well as any regulatory guidelines

Identify business opportunities and generate profitable sales in both new and existing accounts to meet and exceed new business revenue goals

Lead, direct, and manage site operations to ensure maximum profitability and superior customer service

Assist in the development and implementation of sales plans that support increased sales

Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value

Capitalize on value creation opportunities by working closely with the sales and operations management team to develop creative workable solutions to customer needs

Manage station and company resources to facilitate quality and efficient operations

Establish and maintain positive, productive customer relations while managing daily resolution of issues

Establish and continuously improve processes to ensure excellent customer relations

Ensure station is using the appropriate mix of multimode providers and assist in the implementation and compliance measurements of external service partners

Review and evaluate station P&L performance and continually adjust short and long term goals to maintain profitability at or above company expectations

Cross sell the company’s suite of products and services in a global team environment

Monitor and review customer sales activity and make strategy adjustments as needed. Utilize the EFW CRM and maintain EFW expectations

Facilitate regular meetings with clients and relevant operations staff to evaluate performance and receive updates from clients on challenges and future plans

Work corroboratively with the operational staff at multiple sites and locations to ensure customers’ needs and expectations are met

Ensure that freight is being expedited in a safe and timely manner and that the station provides a safe and professional environment for all staff

Regular attendance is required

Comply with company C-TPAT and TSA security procedures

Perform other duties as assigned

Qualification

Financial managementCustomer service managementTeam leadershipSales strategy developmentOperations managementProblem resolutionReport writingEffective communication

Required

Ability to identify issues, requirements, and opportunities involved in customer service

Ability to manage all financial aspects of a designated station

Experience managing external service providers (airline, cartage, truckload, and linehaul)

In depth knowledge of all products and services

Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization

Effective verbal, written, and interpersonal communications skills at a management level, including performance feedback, employee development, coaching and counseling skills

Demonstrated team leadership and participative management skills, including facilitation, conflict and problem resolution, and consensus building abilities desired

Responds well to questions

Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

Ability to read and interpret complex business and/or technical documents

Ability to write comprehensive reports and detailed business correspondence

Ability to work with managers or directors and communicate ambiguous concepts

Ability to present to groups across the organization

Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis

Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems

Must be eligible to work in the United States

At this time, EFW will not sponsor a new applicant for employment authorization for this position

Minimum of an Associate's degree (or equivalent) and 5-7 years of experience