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Forward Deployment Manager jobs in United States
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Rillet · 2 weeks ago

Forward Deployment Manager

positionNew York, NY
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp
Rillet is an AI-native ERP company serving accounting and finance teams, helping them achieve speed, accuracy, and insight in their operations. They are seeking a Forward Deployment Manager to build and scale partner implementation enablement, ensuring partners can effectively implement Rillet and troubleshoot issues independently.
AccountingArtificial Intelligence (AI)Enterprise Resource Planning (ERP)FinanceFinancial ServicesFinTechSaaS

Responsibilities

Embed with partners during early customer implementations
Guide partners through real configurations, workflows, and setups inside Rillet
Support partners in diagnosing and resolving implementation and product issues
Accelerate partners to independent implementation capability within 30–90 days
Develop deep, encyclopedic knowledge of Rillet’s product, workflows, and edge cases
Serve as a trusted product and troubleshooting resource for partner teams
Create and maintain partner-facing implementation guides, checklists, and playbooks
Document common failure modes and turn them into scalable enablement assets
Assess partner readiness to run implementations independently
Provide structured feedback to Product and Engineering on gaps and recurring issues
Help refine the forward deployment model as partner volume and complexity grow

Qualification

SaaS implementationsTechnical enablementSystems consultingRoot-cause analysisProduct curiosityData configurationsClear communicationOrganizational skillsProblem-solvingSelf-starter

Required

3+ years of experience in implementation, solutions engineering, technical enablement, systems consulting, or similar hands-on delivery roles
Experience supporting SaaS implementations or technical workflows
Strong systems thinker who enjoys debugging and root-cause analysis
High product curiosity and ability to learn complex products quickly
Comfortable working inside data, configurations, and integrations
Clear, concise communicator who can explain complex behavior simply
Highly organized with strong ownership mentality
Self-starter who thrives in fast-paced, ambiguous environments
Strong judgment and structured problem-solving approach
Motivated to become a deep product expert

Preferred

Startup or high-growth technology environment exposure and Big 4 experience are a plus

Benefits

Top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents
Flexible PTO and 9 company-wide holidays
Team offsites in incredible locations

Company

Rillet

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Rillet is an AI-native ERP platform that automates accounting for complex revenue models.
dateFounded in 2021
location
Palo Alto, California, USA
people-size51-200 employees
web-link
https://www.rillet.com

Funding

Current Stage
Growth Stage
Total Funding
$108.5M
Key Investors
Andreessen Horowitz,ICONIQ CapitalSequoia CapitalCreandum,First Round Capital,Susa Ventures
2025-08-06Series B· $70M
2025-05-28Series A· $25M
2024-07-29Seed· $13.5M

Leadership Team

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Nicolas Kopp
CEO & Founder
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Recent News

PR Newswire
Brex Brings AI-Native Accounting Automation to ERPs
2026-01-22
International Accounting Bulletin
Brex unveils AI-native accounting API to automate ERP integrations
2026-01-22
PRWeb
QueBIT Announces Strategic Partnership with Rillet to Deliver Modern, AI-Native ERP Solutions
2026-01-06
Company data provided by crunchbase