Hardie's Fresh Foods · 16 hours ago
Inside Sales Associate & Sales Support Associate
Dallas, TX
Full-time
Hybrid
New Grad, Entry LevelHardie’s Fresh Foods has been delivering quality produce and specialty ingredients in Texas for over 80 years. The Inside Sales & Sales Support Associate will support Outside Sales Representatives, manage customer needs, and contribute to sales growth and account profitability.
Food and BeverageRetail
Responsibilities
Support 2–4 Outside Sales Representatives as a primary point of contact for assigned customers
Assist with new account setup, onboarding, and ongoing account maintenance
Manage customer orders, order add-ons, credits, adjustments, and special requests
Communicate out-of-stock items, substitutions, and order changes proactively to customers and sales reps
Review incoming orders (phone, email, fax, voicemail) for accuracy and completeness
Ensure accuracy of entered and outgoing orders
Suggest and sell additional or complementary items when appropriate
Run and analyze reports related to:
Account profitability
Gross profit per drop
Penetration and line growth opportunities
Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales team
Maintain responsibility for select key accounts, ensuring service levels, pricing accuracy, and issue resolution
Work closely with sales, operations, purchasing, and customer service to deliver a seamless customer experience
Escalate issues, irregularities, or customer concerns to the appropriate team members
Document and track customer complaints and assist with quarterly reporting
Assist with special orders, customer price lists, and program maintenance
Provide backup coverage for Outside Sales Representatives during vacations or absences
Attend inside and outside sales meetings and participate in sales initiatives as needed
Maintain a professional attitude and sense of urgency in a fast-paced environment
Other duties and projects as assigned by management
Qualification
Required
Minimum education: High School Diploma (college coursework a plus)
Comfortable working with reports, data analysis, and profitability metrics
Strong verbal, written, and telephone communication skills
High attention to detail with strong follow-through
Self-motivated, organized, and able to manage multiple priorities
Team-oriented with the ability to collaborate across departments
Able to work under pressure with a sense of urgency
Data entry and 10-key experience required
Preferred
Prior experience in foodservice distribution, inside sales, customer service, or sales support preferred
Strong understanding of foodservice products, categories, and customer dynamics preferred
Bilingual (Spanish/English) a plus
Benefits
Paid Vacations, Paid Holidays
Health, Dental and Medical Benefits
Weekly pay
Life Insurance
5% above cost for our high-quality food products
Employee discounts for travel and events
401k
Employee Stock Purchase Plan
Company
Hardie's Fresh Foods
Hardie's Fresh Foods is a wholesale company that offers fruits, vegetables, and foodservice.
Founded in 1943
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase