HiBob · 9 hours ago
Product Support Specialist (Multiple Openings)
New York, United States
Full-time
Hybrid
Entry, Mid Level
$62K/yr - $81K/yrHiBob is a company that helps modern, mid-size businesses transform their HR management. As a Product Support Specialist, you will be the frontline expert assisting customers in successfully using the product, troubleshooting issues, and collaborating with cross-functional teams to enhance support processes.
Human ResourcesInformation TechnologySaaSSoftware
Responsibilities
Provide timely, accurate support to customers via chat, email, and other channels
Troubleshoot product issues, configuration questions, and integrations
Investigate reported issues and determine root causes or appropriate next steps
Clearly communicate solutions and expectations to customers
Escalate complex or high-impact issues with clear context and documentation
Collaborate with Product, Engineering, and Customer Success teams
Contribute to internal documentation, FAQs, and knowledge bases
Identify recurring issues and share insights to improve product stability and usability
Qualification
Required
Experience in a SaaS product support, CX, or technical support role
Strong problem-solving and analytical skills
Ability to explain technical concepts to non-technical users
Excellent written and verbal communication skills
Comfortable working with ticketing systems and support tools
A customer-first mindset with attention to detail
Experience supporting B2B SaaS products
Experience working cross-functionally with Engineering or Product teams
Preferred
Knowledge of HRIS, workflows, or enterprise software (if applicable)
Benefits
Stock options at a high-growth unicorn startup
100% subsidized medical, dental, and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model for bobbers in the NY metro area
Work from home allowance to get your home office set up!
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
Fun and frequent social events (in-person and virtual)
We love birthdays - take the day off and receive a special gift
Dog-friendly office
Company
HiBob
HiBob is a people management platform that offers benefits administration, payroll, and employee engagement solutions.
Founded in 2015
1001-5000 employees
H1B Sponsorship
HiBob has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$574MKey Investors
General AtlanticPerpetual GrowthBessemer Venture Partners
2023-09-19Series D· $150M
2022-08-17Series D· $150M
2021-10-12Series C· $150M
Leadership Team
Ronni Zehavi
CEO & Co-founder
Israel David
Co-Founder and CTO
Recent News
2025-12-20
BusinessCloud
2025-12-16
2025-11-04
Company data provided by crunchbase