Apple · 2 days ago
ServiceNow HR Product Analyst
Austin, TX
Full-time
Onsite
Senior Level
$175K/yr - $264K/yr
5+ years expApple is a company that values innovation and diversity, and they are seeking a ServiceNow HR Product Analyst to enhance their HR service delivery. The role involves driving the strategic direction and implementation of solutions within the ServiceNow HRSD module, focusing on the Employee Relations module to improve team member experience and streamline People processes.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Work with the People organization as well as other members of the ServiceNow HR product team to define the product vision, strategy, and roadmap for HR service delivery within the ServiceNow platform, aligning with strategic People team goals and objectives
Collaborate with partners, including business leaders, IS&T teams, and end-users, to gather and understand their requirements
Translate business needs into product solutions
Assist in maintaining a prioritized backlog of features, improvements, and bug fixes based on business value and urgency
Participate in sprint planning, backlog grooming, and sprint reviews in collaboration with development teams
Draft requirements and user stories, acceptance criteria, testing strategy and release plans
Collaborate with UX designers to ensure a seamless and engaging employee experience
Stay informed about industry trends, emerging technologies, and ServiceNow platform updates related to HR service delivery in the Employee Relations space, and find opportunities for innovation and enhancements
Contribute towards continuous improvement of leading standard methodologies
Influence decisions and facilitate change management through collaboration and leadership
Maintain a level of constant and effective communication with leaders and subject matter authorities in a variety of business, functional and technology areas
Specifically, focus on the Employee Relations module, ensuring its alignment with legal requirements, company policies, and standards in employee relations management
Collaborate with Employee Relations business partners and specialists to understand their workflows and challenges, and translate those into effective ServiceNow solutions
Ensure the confidentiality and security of sensitive employee relations data within the ServiceNow platform
Qualification
Required
5+ years of ServiceNow HRSD product experience, particularly in HRSD modules such as Case and Knowledge Management for Employee Relations, Employee Center Pro, Employee Journeys, and Employee Document Management
Proven experience configuring, customizing, and implementing the ServiceNow Employee Relations module
Experience delivering global, enterprise HR solutions that can scale
Experience evaluating solution options and formulating business cases
Ability to gain alignment between the technology and business strategy by proactive partnering with all levels
Ability to use data and analysis to drive decision-making
Outstanding communication and facilitation skills
Experience presenting to senior leadership
Proven success in creating efficient business processes and willing to challenge the status quo
Demonstrated ability to complete multiple tasks under pressure
Drives change laterally across regions and organizations using influence skills
Maintains a positive attitude
Thrives in ambiguous work environment
Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
Solid understanding of Employee Relations principles, practices, and legal requirements
Preferred
Master's degree preferred
Familiarity with configuration of ServiceNow HRSD features and functionality
Leadership and mentoring abilities
Ability to collaborate with team members in a virtual setting
ServiceNow Certified Implementation Specialist (CIS) – HRSD certification
Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus
Experience with integrations between ServiceNow HRSD and other HR systems (e.g., Workday, PeopleSoft) related to Employee Relations data
Experience with data privacy and security regulations (e.g., GDPR, CCPA) as they relate to Employee Relations data
Experience in Employee Relations, HR, or Legal roles, with a focus on investigations
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase