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Mecklenburg County · 13 hours ago

Sr Administrative Support Assistant - YFS

Mecklenburg County, NC

Full-time

Onsite

Mid, Senior Level

$20.71/hr - $25.89/hr

4+ years exp

Mecklenburg County is dedicated to building a supportive and inclusive work environment, and they are seeking a Senior Administrative Support Assistant for their Youth and Family Services Division. This role involves providing advanced administrative support, conducting research, and assisting with various departmental functions to ensure effective service delivery to families in need.

GovernmentOffice AdministrationService Industry

Responsibilities

Provide administrative support to internal departmental staff

Respond to inquiries and resolves administrative issues that may arise

Prepare written correspondence such as memos, emails, presentations, forms, and other documents

Coordinate meetings, interviews and assist with program preparation

Prepare, develop or maintain reports, manuals, or interview documents

Conducts moderately complex research

Perform confidential data entry, create, organize and maintain files

Maintain supply levels and ordering stock

Use computers for various operations such as database management

Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented

Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material

Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports

Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system

Some positions may be required to provide general guidance and direction to lower-level staff

Qualification

Administrative experienceMicrosoft Office SuiteDatabase managementCustomer serviceCoordinationOrganizationJudgementStress toleranceTime managementCommunicationDecision makingAdaptability

Required

Minimum of four years of administrative experience

High School Diploma or equivalent

May require a valid North Carolina or South Carolina Driver's License

May require County Driving Privileges

Knowledge of administrative and clerical procedures and systems using various computer operations, managing files and records

Principles and processes for providing customer and employee services

Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Customer service skills

Coordination and organization skills

Judgement and decision making skills

Time management skills

Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures

Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty

Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive

Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently

Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Data entry skills

Intermediate use in various computer applications

Proficient in various computer applications including Microsoft Office Suite