ServiceTitan · 2 days ago
Manager, Success Strategy & Ops
Glendale, CA
Full-time
Onsite
Mid, Senior Level
$137K/yr - $183K/yr
4+ years expServiceTitan is a high-growth technology company focused on providing solutions for customer success. The Manager of Success Strategy & Ops will take ownership of performance measurement and operational strategy to enhance customer satisfaction and drive business outcomes.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Take ownership over measuring weekly, monthly, and quarterly performance and forecasting to understand customer satisfaction, engagement, challenges, and opportunities
Use SQL / Tableau to construct data sets and build dashboards reporting on CS program’s health and key initiatives
Generate and present insights / recommended actions to senior leadership to help drive outcomes for our CS team
Look around corners to understand where opportunities exist to improve CS team efficiency and customer experience
Be forward-thinking on business cases and problems, and how the CS team can be geared to help solve (e.g., process enhancements, systems and technical enablement, etc.)
Drive customer-facing strategy to maximize ROI for ServiceTitan users, and drive increased adoption of new features, reduce churn risks, etc
Solve the toughest customer and CS team pain points to help make our customers successful
Fully own high impact initiatives and drive from opportunity identification / strategic incubation to ongoing execution and iteration
Qualification
Required
4-6+ years of work experience in a combination of high growth tech companies and/or management consulting
Functional experience in operations / business operations / revenue operations / FP&A within the SaaS space is preferred
Experience running quantitative analyses, and publishing findings in dashboard format (e.g. strong experience with Excel/GSheets, Tableau, SQL, [Python is a plus])
Ability to distill complex issues into concrete action plans, manage execution, and drive results
To be energized by ambiguity and dynamic working environments that provide a diverse experience and opportunity to tackle different problems
To know how to balance getting the details right while still moving fast
Preferred
Functional experience in operations / business operations / revenue operations / FP&A within the SaaS space is preferred
Experience in one or more Customer Success platforms (e.g., Gainsight, ChurnZero, Planhat, etc.) preferred
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
2026-01-15
Company data provided by crunchbase