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Smokeball - Legal Software · 20 hours ago

Senior Client Onboarding Consultant

Chicago, IL

Full-time

Hybrid

Senior Level

$135K/yr - $150K/yr

5+ years exp

Smokeball is an award-winning legal tech company transforming how law firms operate. As a Senior Client Onboarding Consultant, you will partner with strategic law firm clients to deliver exceptional onboarding experiences that drive adoption and efficiency through tailored software solutions.

LegalLegal TechSoftware

Responsibilities

Lead complex onboarding projects for large or high-value law firms, serving as the main point of contact from kickoff through go-live

Dive deep into client workflows and business processes, uncovering inefficiencies and identifying opportunities to streamline operations using our software

Design and configure product setups that align directly with each firm’s goals, ensuring the platform fits seamlessly into their day-to-day practice management

Facilitate process-mapping and discovery sessions, translating client needs into actionable configuration and training plans

Collaborate cross-functionally with internal teams (Sales, Product, Training, Account Management, Support) to deliver a unified client experience

Proactively manage project timelines, risks, and milestones, keeping clients and stakeholders informed and confident throughout the implementation journey

Champion user adoption, developing rollout strategies and change management approaches that empower clients to fully embrace new workflows

Continuously refine onboarding frameworks and best practices to improve efficiency, scalability, and client outcomes

Qualification

Implementation managementClient onboardingChange managementProject managementSoftware configurationBusiness process analysisClient Success toolsConsultative mindsetClient relationshipsStakeholder communicationTechnical aptitude

Required

5+ years of experience in implementation management, client onboarding, or consulting within a B2B SaaS environment. Legal tech or legal background experience required but could be substituted with 8 years of implementation/client onboarding experience

Proven ability to build strong client relationships, gain trust, and establish yourself as a strategic and reliable advisor

Demonstrated ability to analyze business processes, identify workflow improvements, and configure software to drive efficiency and adoption

Deep understanding of change management principles and the ability to guide clients through behavioral and operational transitions effectively

Exceptional project management and stakeholder communication skills, with a proven record of managing multiple enterprise-level clients simultaneously

Strong technical aptitude and experience working directly in software configuration, data mapping, and workflow setup

Consultative mindset—able to bridge the gap between technology and business value

Passion for helping clients transform their operations and achieve tangible outcomes

Working knowledge of Client Success tools (ie: ChurnZero, Gainsight, Totango, etc.)