Kelly · 5 hours ago
Customer Service Representative
Glendale, AZ
Full-time
Onsite
New Grad, Entry LevelKelly is seeking enthusiastic Customer Service Representatives to join their Business Operations team in Glendale, AZ. This entry-level position is ideal for candidates who are passionate about helping others and delivering excellent service, with responsibilities including providing information on products/services, resolving customer problems, and maintaining accurate records of customer interactions.
OutsourcingProfessional Services
Responsibilities
Confer with customers by telephone or in person to provide information on products/services, take orders, cancel accounts, and address complaints
Provide services such as licenses, registration, permits, or program eligibility information
Resolve customer problems and service/billing complaints (e.g., merchandise exchange, refunds, bill adjustments)
Keep records of customer interactions, ensuring accurate documentation of inquiries, transactions, complaints, and resolutions
Complete forms, prepare address changes, issue service discontinuance orders using computers
Refer unresolved grievances to designated departments for investigation
Determine charges for services, collect payments/deposits, and arrange billing as needed
Contact customers regarding inquiries, claim results, or planned adjustments
Perform journey-level customer service duties initiated by the general public
Qualification
Required
Enthusiastic about helping others and delivering excellent service
Ability to confer with customers by telephone or in person
Ability to provide information on products/services
Ability to take orders, cancel accounts, and address complaints
Ability to provide services such as licenses, registration, permits, or program eligibility information
Ability to resolve customer problems and service/billing complaints
Ability to keep records of customer interactions
Ability to ensure accurate documentation of inquiries, transactions, complaints, and resolutions
Ability to complete forms and prepare address changes
Ability to issue service discontinuance orders using computers
Ability to refer unresolved grievances to designated departments for investigation
Ability to determine charges for services, collect payments/deposits, and arrange billing as needed
Ability to contact customers regarding inquiries, claim results, or planned adjustments
Ability to perform journey-level customer service duties initiated by the general public
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
Founded in 1946
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase