Barclays · 11 hours ago
Vice President - Fraud Operations Claims & Investigations
Henderson, NV
Full-time
Onsite
Senior Level
$130K/yr - $185K/yrBarclays is redefining the future of banking and is seeking a Vice President - Fraud Operations Claims & Investigations to lead their U.S. credit card business. This senior leader will oversee the execution of fraud claims and chargeback management while driving process improvements and ensuring compliance.
BankingConsumerFinancial ServicesWholesale
Responsibilities
Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
Compliance with all regulatory requirements and internal policies related to customer experience
Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
Management of attrition by working closely with HR in implementing retention initiatives for work force
To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures
If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others
OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions
Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment
Manage and mitigate risks through assessment, in support of the control and governance agenda
Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does
Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies
Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions
Adopt and include the outcomes of extensive research in problem solving processes
Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes
Qualification
Required
Deep expertise in financial services operations, including credit card fraud, disputes, and chargeback management
Proven ability to lead large-scale, high-volume operations and manage multiple layers of leadership, including front-line managers and Assistant Vice Presidents
Demonstrated success in driving operational transformation, implementing process improvements, and enhancing control frameworks
Preferred
Expertise in Mastercard and Visa chargeback and dispute processes
Understanding of U.S. regulatory requirements such as Reg E and Reg Z
Ability to manage risk effectively in a highly controlled environment
Excellent executive communication, stakeholder management, and change leadership skills
Data-driven decision-making with experience leveraging analytics to enhance performance and drive optimization
Company
Barclays
Barclays is a transatlantic consumer and wholesale bank with global reach, offering products, and services.
Founded in 1690
10001+ employees
H1B Sponsorship
Barclays has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (621)
2024 (610)
2023 (639)
2022 (720)
2021 (571)
2020 (448)
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-09-09IPO
Leadership Team
Geoffrey Belsher
Chief Executive Officer for Canada
David Morris
Head of Engineering, Colleague Platforms
Recent News
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