Olmsted County Minnesota ยท 3 days ago
IT Supervisor - Service Desk
Rochester, MN
Full-time
Onsite
Mid, Senior Level
$1,000/mo - $1,500/mo
3+ years expOlmsted County Minnesota is recognized as one of the best places to work in Southeast Minnesota, fostering a vibrant community. The IT Supervisor - Service Desk will provide leadership and supervision to the service desk team, ensuring effective support for internal and external customers, while also developing training plans and policies to enhance service delivery.
Government Administration
No H1B
Responsibilities
Leads individuals and teams, builds and maintains engagement, and nurtures a culture of growth to promote a work environment where every employee can reach their full potential
Recommends hiring, promotions, and assignments for team members, and provides regular and timely feedback. Manages employee performance, documentation, and disciplinary actions
Designs and implements county-wide technology training projects in coordination with other county staff
Develops and utilizes detailed work plans when facilitating the exploration, design and implementation processes of major work activities, such as developing automated systems and process, implementing software, and all other IT activities
Manages, recommends and reviews end user computer activities and processes including outsourcing, implementation and testing of purchased technology solutions, request for major system changes, and requests for new technology
Develops and implements continuous improvement processes
Develops customer service standards along with best practices for service operation and continuous improvement including incident management, problem management, change management and service desk operations
Assists in strategic planning in partnership with multiple agencies and internal groups in the development of long and short range county-wide information technology plans
Performs related duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university in computer science, business administration or related field and three (3) years of experience in a similar position as listed in the work functions with two (2) of those years in a supervisory or lead role
A combination of education and experience equivalent to seven (7) years of experience in a similar position as listed in the work functions with two (2) of those years in a supervisory or lead role
Regular and reliable attendance is a necessary component of job/position
Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years
Benefits
Paid Time Off
Flexible Time Leave
Paid Holidays
Employee Health And Insurance Benefits
Health Insurance
Nice Healthcare
Prescription Drug Plan
Dental Insurance
Life Insurance
Vision Insurance
Voluntary Life Insurance
PERA Life Insurance
Minnesota Paid Leave
Long Term Disability Insurance
Employee Assistance Program
Flexible Spending Accounts
Blood Assurance Program
Workers Compensation
Retirement
Deferred Compensation Plans
Years of Service Awards
Direct Deposit
United Way Donation
Staff Development Program
Tuition Reimbursement
Savi Loan Forgiveness
Credit Union
Parking/Transit Plan
Jury Duty
Company
Olmsted County Minnesota
Olmsted County is the seventh largest county in the state of Minnesota with eight cities (Rochester being the largest), 18 townships, and approximately 164,784 residents.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Wilfredo Roman
Chief Financial Officer
Jackie Milnes
Associate Chief Financial Officer
Company data provided by crunchbase