Armstrong ยท 10 hours ago
Full Time Customer Service Representative - Field
Medina, OH
Full-time
Onsite
Entry Level
1+ years expArmstrong is a family-owned and operated collection of diverse companies seeking a Full Time Customer Service Representative. The role involves resolving customer issues, responding to correspondence, and maintaining customer files while achieving sales goals and providing quality service.
BroadcastingInternetTelecommunications
Responsibilities
Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting
Respond to customer correspondence in an appropriate time and manner
Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers
Help achieve company sales/upgrade goals by consulting with customers on available products and services
Daily cash drawer reconciliation
Use provided training materials and job aids to resolve customer issues quickly and accurately
Create and maintain customer files including confidential information
Present a quality presentation of company products and services
Assist in achieving all system, team, and individual customer service goals and standards
Assist with other assigned duties and administrative tasks
Qualification
Required
The ability to work independently and as part of a team
Demonstrating the ability to work with patience and courtesy in difficult customer relation situations
The ability to communicate effectively; both verbally and in writing
Thinking quickly and logically to ensure expedient responses to customer inquiries
Must complete applicable training
Display strong organizational skills
The ability to multi-task efficiently and effectively
Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities
Demonstrated ability to solve complex problems and make sound judgments and ethical decisions
Proven ability to develop through coaching and counseling
Excellent written, oral, and interpersonal communications skills
Regular, punctual, and consistent attendance
Excellent PC and computer applications skills
Preferred
1-2 years of customer service experience preferred
High school diploma or equivalent; advanced degrees or certifications preferred
Benefits
Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.
Generous paid time off & holidays
Company
Armstrong
ARMSTRONG provides cable, telecommunications and internet service.
501-1000 employees
H1B Sponsorship
Armstrong has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (6)
2021 (7)
2020 (10)
Funding
Current Stage
Late StageRecent News
2025-04-15
Multi Channel News - Tech
2024-01-11
Company data provided by crunchbase