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Town of Holly Springs · 4 days ago

Business Systems Analyst

Holly Springs, NC

Full-time

Onsite

Mid Level

$77K/yr - $82K/yr

The Town of Holly Springs is searching for a Business Systems Analyst to serve in the I.T. Department. This role will support project management for various town-wide software applications and ensure IT solutions align with the organization's strategic and operational needs.

CommunitiesGovernmentNon Profit

Responsibilities

Supports the management of projects for the IT Department by developing project scopes, timelines, and milestones

Develops project management processes and leads project status meetings with internal and external stakeholders

Develops project plans and cost estimates, including attending meetings with internal and external stakeholders

Analyzes, recommends, plans, executes, and monitors installations and deployments of application software

Maintains enterprise production and testing environments to ensure system reliability

Leads application acceptance testing for application projects and/or upgrades

Performs or coordinates enterprise application training, which may include in-person or remote training

Develops training documentation and/or videos for enterprise applications that the position will support

Implements and maintains enterprise software updates and revisions to system applications

Responds to critical application issues and troubleshoots. Review logs to determine if systems and databases are operating properly after system or application failures. Evaluates and reports on root causes of system failures

Maintains and documents business processes defined by system configuration and application configuration changes

Assists in leading IT governance teams for enterprise applications

Meets with stakeholders to collect reporting requirements and writes reports or develops dashboards utilizing commercially available tools, such as Microsoft PowerBI, SQL Server Reporting Services (SSRS), Crystal Reports, etc…

Maintains and makes recommendations for improvements to enterprise applications and data information systems

Responds to emergency troubleshooting during work and/or non-work hours for systems under the BA’s purview

Assists other IT personnel as needed

Other duties as assigned

Qualification

Information SystemsLocal Government systemsProject managementCloud computingDatabase platformsDocument Management systemsOrganizational skillsTime managementCommunication skillsProblem-solving

Required

Bachelor's degree from an accredited college or university with an Information Systems concentration, or equivalent experience in information systems, project management, and local government operations and support

Must pass background and criminal history checks

Must be fingerprinted upon starting in the position