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MIND 24-7 · 22 hours ago

Senior Lead Patient Navigator

Mesa, AZ

Full-time

Onsite

Senior Level, Lead/Staff

4+ years exp

MIND 24-7 is revolutionizing behavioral health care by providing immediate, accessible, and around-the-clock mental health support. The Senior Lead Patient Navigator is responsible for case management and care coordination as part of a multidisciplinary clinical team, overseeing patient navigator productivity and training team members.

Health CareMental Health

Responsibilities

Facilitation and monitoring of daily activities and coordination of care with Crisis Observation Unit, Express and Progressions

Communication with the clinical team to ensure client’s goals and objectives are clear

Monitoring and coordination efforts with family members and team on service delivery methods and options

Staffing patients with other team members

Coordination client appointments with clinical team members

Makes recommendations to identify how to assist patient with any social determinant needs identified

Training new team members on the daily duties of a Patient Navigator job

Conduct ongoing training of Patient Navigators

Responsible for conducting chart audits of Patient Navigators, ensuring accuracy, completion and compliance

Oversee Patient Navigator case management productivity

Educate team members working with patient and family to educate on needed services as well as advocate for additional services identified

Performance of case management duties as defined in each member’s individualized treatment plan

Monitoring completion of all needed documentation for behavioral services provided

Manage a patient caseload

Participate in ongoing education, including in-services, training, and other activities to maintain and improve

Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor

Will attend supervision sessions as required

Will complete all other required trainings as assigned

Other duties as assigned

Qualification

Behavioral health degreeManagement experienceCrisis services experienceLACLMSW licenseMedicaidResourcesChild Welfare SystemTraining skillsCommunication skillsTeam collaboration

Required

Bachelor's degree in behavioral health or related healthcare field or High School Diploma or equivalent and 4 years of behavioral health experience

Management or supervisory experience

Level 1 Fingerprint Clearance Card, or ability to obtain upon hire

Preferred

Master's degree in behavioral health or related healthcare field

Associate license of LAC, LMSW, or equivalent within the state of practice

Understanding of Medicaid and commercial insurances in the region, and Medicare system

Knowledge of resources in the region

Knowledge of the Child Welfare System, Mental Health Legal System, Elder Abuse Reporting System, Victim Notification processes, safety planning, and ASAM/Calocus/Locus

Prior experience providing crisis services and/or working in a psychiatric facility

Current licensure in state which services are being rendered (LCSW, LMSW, LAC, LPC, or LMFT) and/or identified as a Clinical Supervisor