MIND 24-7 · 7 hours ago
Senior Lead Patient Navigator
Mesa, AZ
Full-time
Onsite
Senior Level, Lead/Staff
4+ years expMIND 24-7 is transforming mental health care by providing accessible and compassionate support. The Senior Lead Patient Navigator will coordinate care activities, train team members, and oversee case management productivity as part of a multidisciplinary clinical team.
Health CareMental Health
Responsibilities
Facilitation and monitoring of daily activities and coordination of care with Crisis Observation Unit, Express and Progressions
Communication with the clinical team to ensure client’s goals and objectives are clear
Monitoring and coordination efforts with family members and team on service delivery methods and options
Staffing patients with other team members
Coordination client appointments with clinical team members
Makes recommendations to identify how to assist patient with any social determinant needs identified
Training new team members on the daily duties of a Patient Navigator job
Conduct ongoing training of Patient Navigators
Responsible for conducting chart audits of Patient Navigators, ensuring accuracy, completion and compliance
Oversee Patient Navigator case management productivity
Educate team members working with patient and family to educate on needed services as well as advocate for additional services identified
Performance of case management duties as defined in each member’s individualized treatment plan
Monitoring completion of all needed documentation for behavioral services provided
Manage a patient caseload
Participate in ongoing education, including in-services, training, and other activities to maintain and improve
Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor
Will attend supervision sessions as required
Will complete all other required trainings as assigned
Other duties as assigned
Qualification
Required
Bachelor's degree in behavioral health or related healthcare field or High School Diploma or equivalent and 4 years of behavioral health experience
Management or supervisory experience
Level 1 Fingerprint Clearance Card, or ability to obtain upon hire
Preferred
Master's degree in behavioral health or related healthcare field
Associate license of LAC, LMSW, or equivalent within the state of practice
Understanding of Medicaid and commercial insurances in the region, and Medicare system
Knowledge of resources in the region
Knowledge of the Child Welfare System, Mental Health Legal System, Elder Abuse Reporting System, Victim Notification processes, safety planning, and ASAM/Calocus/Locus
Prior experience providing crisis services and/or working in a psychiatric facility
Current licensure in state which services are being rendered (LCSW, LMSW, LAC, LPC, or LMFT) and/or identified as a Clinical Supervisor
Benefits
Medical
Dental
Vision
Life
Disability insurance
401(k) plan with company contributions
Accrued paid time off
Company
MIND 24-7
MIND 24-7 is a healthcare organization that provides 24-hour walk-in mental health services for youth and adults.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Wescott
Chief Operating Officer
Recent News
2025-10-27
2024-11-13
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