Twin City Fan & Blower · 9 hours ago
Customer Service Representative
Elkton, SD
Full-time
Onsite
Entry Level
$18/hr - $21/hr
1+ years expTwin City Fan & Blower is a company focused on providing excellent customer service, and they are seeking a Customer Service Representative to assist outside sales representatives and manage customer inquiries. The role involves coordinating orders, providing documentation, and ensuring a positive customer experience through effective communication and collaboration with various departments.
ElectronicsIndustrialManufacturing
Responsibilities
Assist TCF outside sales representatives via phone and Jira tickets with scheduling, status updates, drawing status, expedite requests, shipping information, tracking, delivery, billing, freight issues or shortages, etc
Work with operations and internal sales on order and shipping expedite requests from outside sales reps and customers
Provide bill of lading (BOL), packing slips, delivery receipts, balance reports, commercial invoices and customs documents as requested by outside sales reps, customers or freight carriers
Follow up with purchasing on purchase requisitions (PO) for drop ship orders. This includes order status and tracking
With assistance, provide specs and cut sheets for purchased parts to customers
Work with Representatives to manage damaged or late Customer Supplied Parts
Process basic no charge warranty issues or sales concessions for replacement components or products that are missing or wrong. (customer complaint process)
With guidance, issue return material authorizations (RMA) for wrong parts, returns, rework, and freight claims
Work with outside sales reps, customers, logistics department, manufacturing and freight carriers on lost, mixed up, freight damaged shipments to foster a positive customer experience
Develop a strong understanding of TCFC products
Collaborate with Sales Coordinators and sales teams to ensure the customer’s needs are met
Live, Act, and Behave by TCF Core Values
All other duties as assigned
Qualification
Required
Associates degree preferred or related experience
1+ years of relevant experience in customer service
Proficient computer skills, especially Microsoft Office applications
Ability to learn software systems, sales processes, and product line
Ability to manage multiple tasks simultaneously
Excellent organizational skills and attention to detail
A resourceful, driven and resilient approach
Ability to thrive in a fast-paced environment
Excellent written and verbal communication skills
Possess the capability to engage with customers, co-workers, and vendors in a respectful manner
Benefits
Medical
Dental
Vision
Life insurance
401K plan with employer match
Short/long term disability
Employee assistance programs
Education reimbursement
Paid vacation
Holiday pay
Volunteer time
Homeownership savings program
Pet insurance
Company
Twin City Fan & Blower
Twin City Fan & Blower is an industry leading designer and manufacturer of high-quality custom, semi-custom and standard fans ranging from heavy-duty industrial process fans to OEM fans to a comprehensive line of commercial supply and exhaust fans for the HVAC plan and spec market.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Barry
Chairman/CEO
Danielle Bohn, aPHR
HR Business Partner Sr.
Recent News
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