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Banesco USA · 8 hours ago

SBA Collections Specialist

St. Petersburg, FL

Full-time

Hybrid

Entry Level

1+ years exp

Banesco USA is seeking an SBA Collections Specialist for their SBA Portfolio Managers business unit. The role involves handling client inquiries, managing online banking assistance, and negotiating payments while ensuring customer satisfaction and compliance with banking regulations.

BankingFinanceFinancial Services

Responsibilities

Responsible for inbound calls regarding client inquiries, concerns regarding their account and/or bank products and services ensuring their request are fully satisfied

Assist clients with online banking registration, online banking access, reset passwords, and online wires ensuring the customer’s identity is verified through the established process

Conduct client call backs maintaining Banesco USA integrity, following procedures to ensure confidentiality information and security

Responsible in handling complex issues or inquiries ensuring the request is completed in a timely manner

Perform follow-up as needed, (especially on time sensitive issues) assuring we meet set SLA goals

Escalate issues to the appropriate parties, when needed

Assist with tracking with customer data

Serve as Back up answering client emails, online banking (FXIM) messages and assisting customer inquiries or concerns

Able to collect and negotiate payments with clients

Ability to multi-task: document while having a conversation with the clients, managing multiple systems simultaneously

High attention to detail and accuracy (including written skills)

Able to manage and collaborate with a flexible schedule

Responsible for completing annual training program assigned

Performs other functions and/or duties as assigned

Qualification

Customer service skillsBilingual (English/Spanish)Microsoft Office proficiencyBanking compliance knowledgeMulti-tasking abilityCommunication skillsAttention to detailOrganizational skillsTime-management skills