Mindlance · 13 hours ago
Senior Customer Service Representative
DC-Baltimore Area
Contract
Onsite
Senior Level
$30/hr - $31/hr
6+ years expMindlance is a company that provides staffing solutions, and they are seeking a Senior Customer Service Representative to support their non-profit and insurance clients. The role involves managing customer inquiries, resolving disputes, and ensuring a high level of client satisfaction in a fast-paced environment.
Human Resources
Hiring Manager
Akansha Gupta
Responsibilities
Completion of a Bachelor’s degree in Business or Communications and a minimum of 6 years of relevant experience in a correspondence or contact center environment or an equivalent combination of training and experience related to the duties of the position
Ability to multitask and work efficiently in a fast-paced setting
Skilled in using personal computer, proficient in Outlook, Word, Excel, and PowerPoint
Able to navigate and interpret company software and knowledge-based tools
Outstanding written and oral communication skills
Excellent problem solving and analytical skills
Ability to achieve a strong understanding of client's policies, procedures and issue stances with a designated timeframe
Ability to work in a team environment that is fast paced and results oriented while achieving performance standards
Strong ownership mindset and resolve to follow-through
Ability to work flexible shifts as well as flexibility to handle out of hours activity
Qualification
Required
Completion of a Bachelor's degree in Business or Communications and a minimum of 6 years of relevant experience in a correspondence or contact center environment or an equivalent combination of training and experience related to the duties of the position
Ability to multitask and work efficiently in a fast-paced setting
Skilled in using personal computer, proficient in Outlook, Word, Excel, and PowerPoint
Able to navigate and interpret company software and knowledge-based tools
Outstanding written and oral communication skills
Excellent problem solving and analytical skills
Ability to achieve a strong understanding of client's policies, procedures and issue stances with a designated timeframe
Ability to work in a team environment that is fast paced and results oriented while achieving performance standards
Strong ownership mindset and resolve to follow-through
Ability to work flexible shifts as well as flexibility to handle out of hours activity
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-04-14
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