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Serco · 20 hours ago

Director of Cloud & Infrastructure - (Herndon, VA)

Herndon, VA

Full-time

Hybrid

Director/Executive

10+ years exp

Serco is the Americas division of Serco Group, plc, with a focus on delivering vital services efficiently across various sectors. The Director of Cloud and Infrastructure is responsible for the strategy, planning, and operation of Serco’s IT infrastructure, ensuring technology resources are secure and aligned with business goals.

AutomotiveConsultingEnterprise SoftwareGovernmentInformation TechnologyOutsourcingTransportation

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develop and execute Serco’s enterprise cloud and network strategy aligned with corporate growth, digital transformation, and sustainability objectives

Lead modernization of hybrid-cloud integration (AWS, Azure Gov, GCC-High), data centers and network architecture redesign

Represent the Cloud and Infrastructure function at the Regional Architecture Board, Digital Advisory Board, and Investment Review Committee

Coordinate with parent company global initiatives

Develop and implement tactical plans for hybrid cloud infrastructure, ensuring seamless integration and management of on-premises and public cloud platforms

Oversee day-to-day IT operations, ensuring adherence to corporate IT policies, procedures, and information security standards

Drive Infrastructure-as-Code (IaC), CloudOps, and DevSecOps automation across environments to improve speed, reliability, and compliance

Implement modern monitoring, observability, and AI-enabled predictive-maintenance systems to improve service availability and performance

Manage core network services, including firewalls, VPNs, DNS, routing, and overall network performance and security across headquarters and remote locations

Lead, mentor, and develop cross-functional teams of cloud engineers, network engineers, and system administrators, fostering a culture of continuous improvement and automation

Build and mentor a high-performing team, providing direction, coaching, and opportunities for growth, including support for skill development and certification programs

Under the direction of the Chief Information Security Officer (CISO), implement robust security measures and governance frameworks (zero-trust principles, NIST 800-171, and CMMC) to safeguard all infrastructure

Collaborate closely with dedicated security teams to ensure these standards are consistently applied and maintained across environments

Ensure compliance with Serco IT policies, regulatory standards, and industry’s best practices

Identify and implement process improvements to enhance efficiency and productivity

Drive automation across all infrastructure services using Infrastructure as Code (IaC) tools and scripting languages to improve efficiency and reduce manual errors

Deliver cloud-related infrastructure and automation solutions, focusing on speed, quality, and operational excellence

Develop, maintain and execute an accurate budget, optimizing costs for both on-premises assets and cloud resource consumption while ensuring high-quality service delivery

Negotiate enterprise agreements with hyperscalers (AWS, Microsoft), carriers, and OEMs to optimize cost and performance

Evaluate ROI and cost-recovery models for infrastructure investments to support corporate EBITDA and margin objectives

Ensure high availability and design comprehensive disaster recovery and business continuity plans for all environments

Oversee performance monitoring of all systems, ensuring proactive identification and resolution of complex technical issues across the hybrid environment

Qualification

AWSAzureNetwork architectureAutomation frameworksCloudOpsDevSecOpsInfrastructure-as-CodeDisaster recoveryStrategic planningTeam developmentNIST 800-171CMMCITIL v4PMPLeadershipProblem-solvingCommunication

Required

The ability to obtain and maintain a DoD Secret security clearance

U.S Citizenship required

A Bachelors Degree or a High School Diploma/GED with minimum 14 years of experience in IT infrastructure management, with at least 5 years in leadership roles managing cloud services and hybrid environments in lieu of degree

Minimum 10 years of experience in IT infrastructure management, with at least 5 years in leadership roles managing cloud services and hybrid environments

Deep knowledge and technical expertise in AWS, Azure, and GCC-High cloud environments

Deep knowledge and technical expertise in Network architecture (SD-WAN, VPN, routing, DNS, firewalls)

Deep knowledge and technical expertise in Virtualization (VMware, Hyper-V), Windows/Linux servers, backup, and storage

Deep knowledge and technical expertise in Automation frameworks (Terraform, Ansible, Jenkins, GitHub Actions)

Proficiency with automation and orchestration tools (IaC, CI/CD pipelines)

Strong leadership, strategic planning, problem-solving, and communication skills to align technology initiatives with business goals and manage cross-functional teams

Ability to travel up to 10%

Preferred

Any combination of AWS/Azure Architect, CCNP/CCIE, CISSP, ITIL v4, or PMP strongly preferred

Experience with federal government contracting, especially in the US DoD space, and familiarity with NIST 800-171 controls is a plus

Benefits

Medical, dental, and vision insurance

Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

401(k) plan that includes employer matching funds

Tuition reimbursement program

Life insurance and disability coverage

Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Employee Assistance Plan