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Aegis Living · 2 days ago

Executive Vice President of Operations

Seattle, WA

Full-time

Onsite

Director/Executive

$290K/yr - $300K/yr

10+ years exp

Aegis Living is a premier provider of senior living communities, specializing in assisted living, memory care, and innovative wellness programs. The Executive Vice President of Operations is responsible for overseeing the operational excellence, financial performance, and strategic growth of Aegis Living's portfolio of senior living communities, leading a high-performing team to ensure premium resident experiences and operational efficiency.

CommunitiesHealth CareHospitality

Growth Opportunities

Responsibilities

Provide strategic direction for daily operations across all communities, ensuring alignment with Aegis Living's brand values, quality standards, and regulatory compliance

Oversee multi-site management, including labor optimization, occupancy strategies, expense control, and quality of services, while implementing continuous improvement initiatives to enhance resident satisfaction and operational efficiency

Drive strong financial outcomes through P&L accountability, budgeting, forecasting, and revenue optimization

Develop and execute long-term strategic plans that support growth, including expansion into new markets, while monitoring key performance indicators (KPIs) such as occupancy, revenue rates, resident and staff retention, and cost efficiencies to achieve or exceed targets

Lead efforts to recruit, develop, and retain top talent at all levels, fostering a servant leader culture of excellence, collaboration, and professional growth

Implement training programs inspired by luxury hospitality models to build high-performing teams that deliver personalized, resident-centered care

Champion a hospitality-driven approach to providing loving care, supporting residents to thrive regardless of their level of physical or cognitive frailty

Ensure communities provide exceptional, personalized services, including wellness programs, dining, activities, and amenities, while optimizing the end-to-end resident journey from move-in to ongoing engagement

Diplomatically engage with resident family members, working to understand and meet their expectations

Make every effort to provide peace of mind to our family members

Build and maintain effective relationships with internal stakeholders (e.g., executive team, regional managers) and external partners (e.g., other Aegis communities, vendors, regulators)

Foster cross-functional collaboration across operations, sales, marketing, finance, and human resources to support seamless execution and innovation

Oversee crisis management, safety protocols, and compliance with federal, state, and local regulations in senior living

Implement Aegis’ best practices for labor and quality strategies

Lead the adoption of cutting-edge technologies and processes to enhance operations, such as data-driven analytics for performance tracking and sustainable practices

Support renovations, to uphold the highest property standards

Qualification

Senior living operationsFinancial managementTalent managementStrategic thinkingSalesMarketingService excellenceTechnical proficiencyDetail-oriented executionPersonal attributesLeadershipCommunication

Required

Bachelor's degree in Business Administration, Hospitality Management, Healthcare Administration, or a related field

Master's degree preferred

Minimum of 10-15 years of progressive leadership experience in senior living operations, luxury hospitality, or a related multi-site service industry

At least 5 years in a senior executive role (e.g., VP or higher equivalent)

Exceptional attention to detail with the ability to analyze complex data, identify opportunities, and implement precise solutions for operational challenges

Proven expertise in recruiting, mentoring, and retaining high-caliber teams, with a focus on leadership development and succession planning

Strong understanding of financial management, including P&L oversight, budgeting, and revenue strategies, with a track record of driving profitable growth in multi-location environments

Ability to formulate and execute policies that align operations with broader organizational goals and brand hallmarks

Deep commitment to luxury service standards, with experience in creating personalized, high-touch experiences

Outstanding interpersonal, public speaking, and negotiation skills; ability to inspire teams and collaborate across functions

Familiarity with operational systems, Sales CRM, and analytics platforms; knowledge of senior living regulations and hospitality best practices

Passionate about senior care and hospitality, with a resident-first mindset

Expert diplomacy skills to diffuse difficult situations among constituencies, build trusted relationships with key stakeholders

Resilient, adaptable, and innovative, thriving in a fast-paced, dynamic environment