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PATH · 5 hours ago

Metro Line Outreach Case Manager - (5405)

Los Angeles County

Full-time

Onsite

Entry Level

$24.78/hr - $30.20/hr

2+ years exp

PATH is a mission-driven organization dedicated to ending homelessness through innovative approaches and supportive services. The Metro Line Outreach Case Manager will be responsible for conducting outreach and engagement services to connect clients experiencing homelessness with long-term housing and supportive services while collaborating with community resources.

Management Consulting

No H1B

Responsibilities

Conduct daily street outreach to develop relationships and build rapport with clients to assist them with finding a home

Respond within specific contract timeframes to requests for street outreach services and send follow-up information to the requestor and supervisor

Conduct VI-SPDAT (Vulnerability Index- Service Prioritization Decisions Assistance Tool) on all new clients to identify and connect them with proper intervention and services; document results, complete match initiation form and submit all paperwork to CES coordinator

Collaborate with clients and the street outreach team to develop an Individualized Service Plan (ISP) for each client that addresses short- and long-term goals

Provide street-based case management services that connect clients to long-term supportive services and help improve their quality of life: Meet with established clients on a regular basis to review, evaluate, and support goal completion. Assist with gathering necessary documentation such as birth certificates or social security cards. Provide employment assistance, housing referrals and health related referrals as appropriate. Assist clients with establishing personal benefits such as GR, SSI, TANF, and Veterans Pension. Assist with housing navigation and applications for supportive and subsidized housing. Provide advocacy for clients with prospective landlords. Provide ongoing information, referrals, linkages, and advocacy for all other identified needs

Collaborate with community substance abuse and mental health providers to ensure seamless referral services

Build relationships with prospective landlords and identify appropriate permanent housing options

Work with local law enforcement and interim service providers to ensure a smooth transition from street living to interim housing

Creatively use and develop community resources to broker and link clients to services

Provide a high-quality customer service environment for all clients

Participate in staff meetings and training as assigned by the supervisor

Complete all necessary paperwork to track client progress (daily logs, ISP, etc.)

Ensure all program data is accurate and entered into the appropriate program documentation system as contractually required (e.g. HMIS, internal spreadsheets, CES)

Prepare case-related reports, including, but not limited to, demographics, outcomes, successes, and challenges

Generate client data for reporting. • Complete follow-up and retention services and provide back-up documentation in the client file

Qualification

Outreach Case ManagementAnalytical SkillsCommunicationCPR/First AidCollaborationCritical ThinkingCreativityEthicsBoundariesTransportation AssistanceClient Advocacy