LCMC Health · 1 week ago
Patient Financial Navigator - LCMC Health Westpark Campus
Metairie, LA
Full-time
Onsite
Mid Level
3+ years expLCMC Health is a community-focused healthcare provider in Louisiana. The Patient Financial Navigator is responsible for reviewing patient insurance coverage, providing financial explanations, and assisting patients with financial assistance programs and billing inquiries.
Health CareHealth DiagnosticsHospitalMedical
Responsibilities
Review and verify patient insurance coverage and benefits for oncology services
Provide clear and compassionate explanations of co-pays, deductibles, coinsurance and non-covered services
Identify opportunities for insurance optimization, including secondary coverage, medical eligibility or financial assistance programs
Collaborate with case management, social work teams, and outsource support to aid underinsured or uninsured patients
Generate and communicate cost estimates for physician ordered oncology treatment, including chemotherapy, radiation, imaging and surgical procedures
Apply, claim, and track patient assistance programs
Assist patients with understanding their bills and resolve discrepancies
Collect upfront payments as necessary based on financial policies
Offer and set up flexible payment plans tailored to patient needs and financial capacity
Qualification
Required
Minimum of 3 years' experience in healthcare financial counseling, patient access or medical billing
Knowledge of insurance benefits/plans, medical terminology and healthcare billing practices
High School Diploma or GED
Strong understanding of insurance processes and medical terminology
ICD-10 and CPT coding understanding
Detail – oriented with strong organizational abilities
Proficient in using electronic health records (EHR) and other healthcare software
Excellent communication and interpersonal skills
Preferred
Associates degree in healthcare related field
Bilingual (Spanish or other language)
Certification as a Certified Revenue Cycle Representative (CRC) or Certified Financial Counselor (CFC)
Company
LCMC Health
LCMC Health is a provider of hospitals, medical centers & health centers for healthcare, medical diagnostics and treatment.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Greg Feirn
CEO
Recent News
New Orleans CityBusiness
2025-12-27
2025-12-03
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