Customer Service Representative jobs in United States
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MSRcosmos LLC · 17 hours ago

Customer Service Representative

positionPhoenix, AZ
timeContract
remoteHybrid
seniorityEntry Level
date1+ years exp

MSRcosmos LLC is seeking a Customer Service Representative to join their team. The role involves handling inbound calls, providing information on licenses and payments, and resolving customer issues using de-escalation techniques.

AnalyticsArtificial Intelligence (AI)Business IntelligenceConsultingEnterprise ApplicationsEnterprise Resource Planning (ERP)Industrial AutomationIT InfrastructureReal TimeSoftware Engineering
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Aman Kumar Snehi
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Responsibilities

Handle inbound calls and customer inquiries
Provide information on licenses, payments, and compliance
Resolve customer issues using de-escalation techniques
Enter data accurately while on calls

Qualification

Call center experienceCRM softwareTyping speed 45 WPMCommunication skillsCustomer service skillsDe-escalation techniquesGoogle Suite

Required

1+ year call center experience
Typing speed: 45 WPM
Experience with CRM software (must be listed on resume)
Strong communication and customer service skills

Preferred

De-escalation techniques
Google Suite

Company

MSRcosmos LLC

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MSRcosmos, part of MSRcosmos Group, pioneers in digital transformation using the best of cloud, data & ai and automation.
dateFounded in 2008
location
Wilmington, Delaware, USA
people-size1001-5000 employees
web-link
http://www.msrcosmos.com/

H1B Sponsorship

MSRcosmos LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (63)
2023 (29)
2022 (35)
2021 (40)
2020 (32)

Funding

Current Stage
Late Stage

Leadership Team

M
Malathi Uppula
Sr. Vice President- Global Sales and Delivery (BigData and SAP HANA)
linkedin

Recent News

LinkedIn
MSRcosmos LLC on LinkedIn: Document Insights & Intelligence – A Gen AI Use Case | MSRcosmos
2024-04-10
PR Newswire
With a Two-Year Revenue Growth of 275%, MSRcosmos Ranks No. 60 on Inc. Magazine's List of the Midwest Region's Fastest-Growing Private Companies
2023-03-14
PR Newswire
MSRcosmos launches SAP Modernization in a Box solution
2023-02-08
Company data provided by crunchbase