CDW · 14 hours ago
Sr. Systems Engineer I-ServiceNow -- 1 MONTH CONTRACT
United States
Contract
Remote
Senior Level
$90/hr - $120/hr
5+ years expCDW is a collaborative company that values trust, connection, and commitment among its coworkers. They are seeking a ServiceNow Technical Consultant to recommend, design, implement, and optimize the ServiceNow infrastructure, ensuring a stable and secure platform while mentoring junior engineers.
AnalyticsArtificial Intelligence (AI)Cyber SecurityGraphic DesignHardwareInformation TechnologySoftware
Hiring Manager
Stephanie Calk (She/Her)
Responsibilities
Collaborate with ServiceNow teams to ensure the design, configuration and performance meets the needs of the ServiceNow service
Design, develop, and test ServiceNow tactical enhancements to existing modules
Serve as a technical reference and mentor to junior engineers
Analyze business processes to identify opportunities and requirements for improved collaboration
Provide input on instance upgrades and implement plans
Lead activities related to application presentation as they relate to ServiceNow environments
Research, recommend, and if required, create ServiceNow applications and solutions to automate processes and procedures
Monitor ServiceNow platform for failures and performance problems
Estimate, create, develop, and deliver solutions for internal customers addressing requirements in consideration of process design, ServiceNow technical best practice and standards
Regulatory audit (PCI, HIPAA, etc.) remediation
Identify, recommend and implement tactical and operational improvements to ServiceNow platform and coordinate development and deployment activities
Coordinate with IT Help Desk to communicate issue status and respond to questions
Provide Tier 3 support for ServiceNow Incident, Problem, and Request queue
Rotate on-call and queue support responsibilities
Support security policies, practices, and guidelines for ServiceNow platform
Collaborate and contribute to the creation, deployment and maintenance of technical best practice and standards
Ensure technical deliverables to CDW stakeholders are complete, consistent, high quality, on time, and deliver valued outcomes
Contribute to the continual improvement of the ServiceNow Support Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
Ensure accurate time tracking and maintain an up-to-date calendar of scheduled activities
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's Degree and at least 5 years of Information Technology Engineering experience, 3 years of which should be with the ServiceNow Platform; OR
9 years of Information Technology Engineering experience, 3 years of which should be with the ServiceNow Platform
Candidates must hold the following certifications: CSA Certification, CIS-ITSM Certification
Demonstrated competence in development of the base ServiceNow platform as well as multiple modules
Understanding of scoped applications, how and when to utilize them, how to develop and deploy
Active listening skills, respecting others' point of view and taking ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
Proven experience as a key technical resource leading the development and delivery of solutions
Experience with Agile methods of software development and delivery
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while aiding in solving business processes and/or technical problems
Proven history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
Flexibility to work evening and weekend hours as necessary
Excellent verbal and written communication skills with the ability to relay technical information to a non-technical audience and effectively interact with all stakeholders including senior leadership
Ability to work both independently and in a collaborative team environment
Solid process documentation skills
Preferred
ITIL Foundations Certification, a plus
Additional CIS Certifications, a plus
Knowledge of technical components such as LDAP, SSL, SAML/SSO, a plus
Experience with web services integrations, a plus
Experience with domain-separated environments, a plus
Experience implementing systems using the SAFe methodology, a plus
Company
CDW
At CDW, we know how to make technology work so people can do great things.
10001+ employees
H1B Sponsorship
CDW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (49)
2023 (37)
2022 (86)
2021 (44)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$58.74M2015-08-01Post Ipo Equity· $58.74M
2013-06-27IPO
2008-07-31Series Unknown
Leadership Team
Christine Leahy
President & CEO
Sanjay Sood
Chief Technology Officer
Recent News
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