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ASSA ABLOY Group · 5 hours ago

Retail Service Representative

Lawrence, KS

Full-time

Onsite

Entry Level

2+ years exp

ASSA ABLOY Group is a global leader in opening solutions, and they are seeking a Retail Service Representative to join their team. In this role, you will manage and support retail program transactions while collaborating with various stakeholders to ensure exceptional service and achieve departmental goals.

BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home

Responsibilities

Demonstrate proficiency with Amarr sectional door, operators, and retail programs by obtaining the latest training and certifications on Amarr Doors and Operators

Writes various reports involving retail orders

Achieves and maintains rapport with internal and external customers including installers, retail associates, Door Center team members and homeowners to give them the best possible service

Promptly and professionally responds to questions or issues from installers, service representatives, door centers, and retail customers via phone, email or chat

Responsible for moving aged orders as assigned through the system to meet the contractual requirements of the retail customer

Responsible for training and following up with installers and retailers for the necessary documents or information required for processing

Communicates with the retail partners regarding any necessary product or financial changes necessary on existing orders in their assigned territories

Uses the company database, daily generated reports, email, and the telephone to retrieve the information required to process or research requests from the field

Required use of Order Processing software to manage all Retail orders

Uses a web-based CRM database application

Required knowledge of all eTool applications

Provides quotes for retail customers

Guide retailers and contractors in using eTools and the Contractor Hub for efficient order processing and communication

Manage and support Amarr’s retail programs, mitigating and addressing consumer escalations and assisting with installer management when needed

Accountable to and coordinates with Service Center Supervisor or Manager

Assumes other duties as assigned

Qualification

Product KnowledgeJDEdwardsAmarr eToolsCustomer Service ExperienceWeb ApplicationsMicrosoft OfficeTyping SkillsMath SkillsCommunication SkillsInterpersonal Skills

Required

Excellent communication and interpersonal skills

Minimum of two years customer service experience is required

Demonstrates a strong willingness to learn and adapt, with the ability to quickly grasp and retain product, policy, and procedural knowledge while effectively navigating available resources

Strong written and verbal communication skills are critical

Must be able to work well independently, under pressure, in a fast paced environment

Proven ability to prioritize and organize heavy call and administrative volume

Good math skills/aptitude and ability to figure markup/pricing for quoting in writing and on the phone

Must be able to type 30 WPM minimum

Must be proficient with various electronic communications media, such as email, phone, etc

High school diploma or equivalent required

Preferred

Knowledge and experience with web applications and Microsoft Office (particularly Excel/Word/Outlook) preferred

Experience with Oracle (or similar database application) as a retail customer relations management (CRM) system a plus

Benefits

Medical/Dental/Vision

Paid Time Off

Paid Holidays from day one

Tuition reimbursement

401k plan (with an automatic 3% company contribution, regardless of your contribution after your first year of employment)

Company

ASSA ABLOY Group

Glassdoor3.7

ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.

Founded in 1994

Stockholm, Stockholms Lan, SWE

10001+ employees