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Hyve Group · 1 day ago

Attendee Experience Manager - Global Brands

New York, NY

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $90K/yr

5+ years exp

Hyve Group is a leading organizer of innovative B2B events, focusing on connecting companies with their target markets. They are looking for an Attendee Experience Manager to ensure exceptional attendee experiences at their Global Brands events, handling onboarding, communication, and relationship management throughout the event cycle.

Data ManagementEvent ManagementEventsFreelanceMarketing

Hiring Manager

Rose Alvarez

Responsibilities

A champion for attendees and be the main point of contact throughout the full event cycle

Respond to attendee inquiries promptly, prioritizing attendee-facing needs at all times

Onboard and support attendees via phone, email, and text, including both inbound and outbound communication

Draft and manage attendee-facing communications, including copywriting across all event phases

Guide attendees through pre-event workflows, ensuring all required tasks are completed by deadlines

Support attendees in navigating meetings platforms and understanding program timelines and phases

Partner cross-functionally with retailers & brands, marketing, operations, and sales to ensure seamless execution and client success

Identify, suggest, and help implement process improvements that drive efficiency and create frictionless user experiences

Conduct data audits and maintain accurate records using designated tools and software

Track progress, manage deadlines, and provide consistent, timely reporting on projects

Qualification

Customer experienceAccount managementGoogle SheetsAnalytical skillsProcess improvementCommunication skillsProblem-solving skillsOrganizational skillsTime managementAdaptability