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Kimpton Hotels & Restaurants · 1 day ago

Front Office Manager

West Hollywood, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Kimpton Hotels & Restaurants is dedicated to creating heartfelt connections in hospitality. The Front Office Manager will lead all Front Office operations, ensuring high levels of guest service while mentoring and coaching the team.

HospitalityRestaurants

Responsibilities

Delete or add transactions that will assist in balancing revenues

Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary

Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures

Inspect all VIP arrival rooms

Attend monthly Wine Hour according to the schedule

Run and attend departmental training classes and seminars as needed

Supervise all duties performed by the Front Office team

Coach, and counsel employees when necessary, using the correct documentation and techniques

Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure

Schedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts)

Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios

Meet or come in under payroll and expense budgets

Accountable for the "guest ledger" and its daily maintenance

Ensure that all employees follow cash and credit handling procedures