Serco · 9 hours ago
Fleet Administrative Services Supervisor
Ohio, United States
Full-time
Onsite
Senior Level
5+ years expSerco is a leading provider of services supporting a large utility fleet, and they are seeking a Fleet Administrative Supervisor. This role involves administrative oversight of mobile service technicians, ensuring maintenance schedules are met, and managing customer work requests.
AutomotiveConsultingEnterprise SoftwareGovernmentInformation TechnologyOutsourcingTransportation
Responsibilities
Administrative oversight of the work performed by mobile service techs in Indiana and Ohio
Role includes ensuring techs schedule planned and unplanned maintenance requirements and properly record labor, inventory, work performed and necessary work order comments
Review completed work orders and approve for closing
Provide feedback to techs on incorrect work order practices and unacceptable job times
Assist with scheduling and scheduling decisions as needed
Record and report service appointments missed by customer
Maintain and monitor a process to receive and collect customer work requests and follow up for completion
Monitor monthly planned maintenance and ensure plans are in place for 100% completion
Maintain ongoing record of out of service fleet units, assess diagnosis and repair plan, communicate information to customer user and supervision on expected downtime and update when expected completion date isn’t met
Oversee the entry of work order information into the ARI system for payment
Communicate payment refusals to technicians and resolve administrative issues that delay payment
Coordinate with customer POC for required pre-approvals prior to commencing repairs
Support technicians with administrative /operational support for uniforms, phones, computers, tools & equipment, supplies, service truck support
Coordinate with SOC on performance of subcontracted work
Serve as primary liaison to customer on operational and administrative concerns
Communicate issues to upper management for issues that can’t be resolved or are outside role responsibilities
Receive and resolve special customer requests, projects and storm support scheduling
Communicate all issues outside of the scope of responsibilities to Project Manager
Qualification
Required
5 years or more of industry related experience
Requires associates degree or equivalent years of experience
Prior administrative supervision of mobile service technicians in a fleet support operation
Experience with fleet technology, diagnostic tools and fleet management systems required
Benefits
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
Company
Serco
Serco is a provider of professional, technology, and management services to government.
10001+ employees
H1B Sponsorship
Serco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (4)
2022 (12)
2021 (12)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
unknown1988-05-12IPO
Leadership Team
Andrew Head
CEO, Serco Asia Pacific
Michael LaRouche
Chief Executive Officer, North America
Recent News
2025-12-31
2025-11-27
2025-10-13
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