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Acorns · 3 days ago

Freelance Community Manager

United States

Full-time

Remote

Mid Level

$45/hr - $50/hr

Acorns is a financial wellness app dedicated to helping everyday people and families save and invest money for the long term. They are seeking a Freelance Community Manager to manage their social media presence, engage with customers, and ensure that the community feels heard and valued.

FinanceFinancial ServicesFinTechWealth Management

Responsibilities

Monitor and respond to comments, mentions, and direct messages across all social platforms (Instagram, TikTok, X, Facebook, Reddit, YouTube.) with empathy and brand-aligned precision

Implement creative tactics to spark meaningful conversations and increase community sentiment among our customers

Act as the primary support bridge, escalating technical issues or complex inquiries to the appropriate internal teams while maintaining a helpful and human touch

Identify and participate in trending cultural moments and real-time social conversations to keep Acorns relevant and top-of-mind for our customers

Track community trends, feedback, and recurring questions to provide the social team with actionable insights for future content ideation

Uphold the Acorns values—Lead With Heart and Always Build Trust—in every digital interaction

Qualification

Community ManagementSocial Media EngagementExceptional CommunicationCreative Problem SolvingCultural RelevanceBrand Advocacy

Required

Proven experience managing high-volume social communities for consumer brands, with a knack for turning passive followers into active advocates

Ability to write in a tone that is approachable, professional, and mission-driven, ensuring every customer feels supported

A high degree of creativity with the ability to brainstorm 'outside the box' engagement ideas that turn standard support interactions into memorable brand moments

A 'find a way' mentality to resolve customer concerns quickly and creatively

Exceptional drive and precision in delivery

A belief that your work is tied to your life's mission

Optimistic about the potential of societal change