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Cummins Inc. · 10 hours ago

Customer Service Representative – Quality Claims Analyst

Bolingbrook, IL

Full-time

Onsite

New Grad, Entry Level

$22.69/hr - $34.04/hr

Cummins Inc. is seeking a talented Quality Analyst to join their team in Bolingbrook, IL. In this role, you will ensure data accuracy, drive informed decision-making, and streamline operations while supporting financial processes and contributing to continuous improvement initiatives.

Automotive

Culture & Values

H1B Sponsor Likely

Responsibilities

Ensure Data Accuracy and Integrity: Gather, verify, and input critical information into reports, presentations, and organizational systems to maintain precision and reliability

Drive Informed Decision-Making: Conduct research and prepare statistical reports that provide valuable insights to support departmental goals and strategies

Streamline Operations: Manage scheduling, correspondence, and meeting coordination to keep workflows efficient and organized for the team

Enhance Responsiveness: Promptly address or redirect internal and external inquiries, ensuring clear, accurate, and timely communication

Support Financial Processes: Prepare and submit vendor payment documentation, helping reduce delays and maintain compliance with organizational standards

Maintain Organizational Standards: Document and update departmental policies and procedures to ensure consistency and clarity across operations

Contribute to Continuous Improvement: Participate in business improvement projects and team initiatives that optimize departmental performance and effectiveness

Provide Reliable Administrative Backbone: Consistently execute routine administrative tasks, enabling the team to focus on strategic priorities and achieve success

Action Oriented: Take on new opportunities and tough challenges with urgency, high energy, and enthusiasm to keep momentum and deliver results

Communicate Effectively and Demonstrate Customer Focus: Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences while building strong relationships and providing customer-centric solutions

Ensure Accountability: Hold yourself and others accountable to meet commitments by setting clear expectations, tracking progress, and following through

Plans and Aligns: Plan and prioritize work to meet deadlines and align tasks with organizational goals, ensuring the right work happens at the right time

Data Communication & Visualization: Tell a clear story of the business problem, root cause, solution options, and opportunities by illustrating data visually through reports and dashboards that drive informed decisions

Qualification

Data AccuracyStatistical ReportingData CommunicationProcess ImprovementVendor Payment DocumentationCustomer FocusEffective CommunicationOrganizational SkillsTeam Collaboration

Required

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations

This position may require licensing for compliance with export controls or sanctions regulations

Requires some work experience or intermediate level knowledge obtained through education, training, or on-the-job experience