Apple · 1 week ago
Senior Software Triage & Automation Engineer
Seattle, WA
Full-time
Onsite
Senior Level
$172K/yr - $302K/yr
5+ years expApple is seeking a highly skilled Senior Software Triage & Automation Engineer to join the Apple Service Engineering team. This role involves debugging, analyzing, and triaging complex software issues while designing systems to automate these processes, ultimately contributing to faster resolution and higher product reliability.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Build and integrate technologies that enhance people’s lives
Debug, analyze, and triage complex issues across diverse stack elements, encompassing iOS, macOS, and cloud-based software components
Facilitate the reduction of manual triaging effort and expedite issue resolution
Demonstrate exceptional analytical abilities, communication skills, and a structured problem-solving approach
Serve as the initial line of defense for incoming issues involving investigation, categorization, and root-cause hypothesis generation
Provide updates to leadership and offer guidance to development teams
Design systems to automate processes for faster resolution and higher product reliability
Qualification
Required
5+ years of professional experience in software development, debugging, or triage engineering
Strong hands-on experience with iOS/macOS internals, frameworks, and system-level components
Proficiency in at least one C-type programming language (C, C++, Objective-C, Swift)
Strong Python experience for building automation tools, data analysis pipelines, and scripting workflows
Demonstrated ability to analyze complex software issues, crashes, and performance bottlenecks
Track record of reducing manual work through strategic automation initiatives
Experience working with log analysis tools, crash reporting frameworks, and debuggers (eg. LLDB, Instruments, Xcode tools, Console, sysdiagnose, etc.)
Strong analytical, problem-solving, and communication skills, with the ability to work cross-functionally
Bachelors or Masters in Computer Science, Computer Engineering, or equivalent experience
Preferred
Swift proficiency preferred for creating native diagnostic tools and understanding modern iOS/macOS codebases
Experience with cloud platforms (AWS, GCP) and distributed systems debugging
Familiarity with CI/CD pipelines and issue-tracking systems (Jira, Radar, Bugzilla)
Experience with data analysis tools (SQL, Pandas, Jupyter) for identifying patterns in large bug datasets
Knowledge of machine learning applications in DevOps/AIOps
Experience with observability platforms (Datadog, Splunk, ELK stack)
Background in customer-facing technical support or incident management
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase