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Serco · 13 hours ago

Network Support Technician

Virginia Beach, VA

Full-time

Onsite

Mid Level

4+ years exp

Serco is a company that supports various sectors including Defense and Citizen Services. They are seeking a Network Support Technician to provide technical support for Audio Visual and Video Teleconference systems as part of the CNIC program.

AutomotiveConsultingEnterprise SoftwareGovernmentInformation TechnologyOutsourcingTransportation

No H1B

Security Clearance Required

Responsibilities

Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC systems, sub-systems and components

Provide assistance with network account management, file share management, tech refresh services management, SIPRNET transition, legacy application and server reduction, database management, Service Level Agreement (SLA) tracking, invoice processing, Move Add Change (MAC) management, and application workbook maintenance

Troubleshoot system outages and engage with program-level support personnel, base-level communications, and regional staff to resolve issues

Provide support to resolve technical issues that arise during sustainment including maintenance trend analysis, technical issue resolution, interfacing with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems

Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions

Qualification

IAT Level II certificationAV/VTC supportPolycom 500/SX 80Database managementTechnical supportTroubleshootingCustomer support

Required

An active DoD SECRET security clearance

An up to date Information Assurance Technical (IAT) Level II baseline certification

High School Diploma with 4 years technical training related to Information Technology, Cyber Security, Computer Science, or related discipline

IT related knowledge and experience particularly in providing AV/VTC support

Experience in operating, maintaining, troubleshooting and upgrading Polycom 500 and SX 80 VTC and other related AV/VTC systems or sub-systems

Travel up to 10%

Benefits

Medical, dental, and vision insurance

Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

401(k) plan that includes employer matching funds

Tuition reimbursement program

Life insurance and disability coverage

Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Employee Assistance Plan that includes counseling conditions