Quicksilver Scientific ยท 23 hours ago
IT Help Desk Technician
Louisville, CO
Full-time
Onsite
Entry Level
$26/hr - $28/hr
1+ years expQuicksilver Scientific is a company dedicated to helping people live healthier lives through natural medicine, and they are seeking an IT Help Desk Technician to join their IT team. The role involves providing technical support, troubleshooting issues, and assisting with onboarding new employees.
Alternative MedicineHealth CareMedical
Responsibilities
Provide first-level technical support via Asana, email, Slack, and in person
Troubleshoot and resolve issues related to computer systems, software, and network connectivity
Set up user accounts, system access, and computer equipment for new employees
Support onboarding by assisting new team members with login setup, equipment, and basic software training
Install, configure, and maintain computers, printers, scanners, and related hardware
Run diagnostic programs to identify and resolve issues efficiently
Support IT projects, software updates, and documentation efforts
Assist in maintaining and troubleshooting LAN/WAN connectivity issues
Provide basic support for our NetSuite ERP system under the direction of senior IT staff
Maintain excellent customer service and communication with all users
Qualification
Required
Provide first-level technical support via Asana, email, Slack, and in person
Troubleshoot and resolve issues related to computer systems, software, and network connectivity
Set up user accounts, system access, and computer equipment for new employees
Support onboarding by assisting new team members with login setup, equipment, and basic software training
Install, configure, and maintain computers, printers, scanners, and related hardware
Run diagnostic programs to identify and resolve issues efficiently
Support IT projects, software updates, and documentation efforts
Assist in maintaining and troubleshooting LAN/WAN connectivity issues
Provide basic support for our NetSuite ERP system under the direction of senior IT staff
Maintain excellent customer service and communication with all users
A tech-savvy problem solver with strong attention to detail who enjoys learning and adapting to new technologies
Able to multitask and work well both independently and as part of a collaborative team
A clear and patient communicator who enjoys helping others
1 to 2 years of experience in IT support, help desk, or a related technical role
Basic understanding of Windows and macOS operating systems
Familiarity with Microsoft 365 applications and general networking concepts
Experience with ticketing systems or ERP software (NetSuite experience a plus)
Preferred
Associate's or Bachelor's in IT-related field preferred
Benefits
Competitive $$26 to $28 per hour pay!
Temporary role with potential to become full-time
Stable Monday-Friday schedule with opportunities for overtime
Supportive and collaborative work environment
Opportunities to grow your technical skills and career
Company
Quicksilver Scientific
Quicksilver Scientific is a CLIA-certified laboratory that specializes in superior liposomal delivery systems, mercury testing
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cheyenne Dexter
Executive Assistant to Chief Executive Officer
Trina Fanfant
People & Culture Business Partner
Company data provided by crunchbase