This job has closed.

ActiveCampaign · 1 day ago

Billing Systems Analyst

United States

Full-time

Remote

Mid Level

$76K/yr - $104K/yr

3+ years exp

ActiveCampaign is the autonomous marketing platform for people at the heart of the action. The Billing Systems Analyst will help improve and scale subscription billing and revenue processes, ensuring billing accuracy and compliance while driving significant process automation.

AppsEmail MarketingMarketing AutomationSoftware

Responsibilities

Own the end-to-end billing operations, meticulously managing subscription lifecycle activities (orders, renewals, amendments) and supporting invoice creation, adjustments, and refunds

Configure and maintain billing system settings, product catalogs, pricing rules, and system integrations between our CRM, billing platform, ERP, and payment processors

Drive automation of manual processes and close tasks, consistently looking for opportunities to enhance efficiency and optimize our overall Order-to-Cash performance

Troubleshoot billing errors, resolve subscription discrepancies, and maintain data quality across accounts and transactions to support month-end close and audit preparation

Collaborate cross-functionally with Finance, Engineering, Product, and RevOps to ensure alignment, resolve issues, and provide data-driven reporting on billing accuracy and revenue trends

Qualification

Billing operationsSubscription lifecycleSubscription billing platformProcess improvementAnalytical skillsCommunication skillsSQLExcelBI toolsZuora BillingWorkflow automation tools

Required

3+ years of hands-on experience in billing operations, finance systems, revenue operations, or the broader Order-to-Cash cycle, ideally within a SaaS or subscription business

Solid understanding of the subscription lifecycle, SaaS financial concepts, and experience supporting month-end close, audits, and revenue processes

Experience with any modern subscription billing platform (e.g., Zuora, Stripe Billing, Salesforce Billing, NetSuite, Chargebee, Recurly, Sage Intacct)

A process-improvement mindset with a proven ability to design and implement solutions focused on automation and scalability

Exceptional analytical skills and comfort with data (SQL, Excel, or BI tools experience is a plus), with the talent to distill complex system issues into clear, actionable resolutions

Strong communication skills and the ability to effectively bridge technical and non-technical teams, acting as a trusted liaison between Finance and Engineering

Preferred

Prior experience in configuring or administering Zuora Billing or Zuora Revenue is highly valued

Familiarity with workflow automation tools (e.g., Zuora Workflow, Salesforce Flow, Workato, Zapier) or exposure to revenue models and payment processors (Stripe, Adyen, PayPal, Braintree)

Benefits

Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm

Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization

Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO

Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years

Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support