Goodstone Inn & Restaurant · 1 week ago
Guest Services Manager
Middleburg, VA
Full-time
Onsite
Senior Level
5+ years expGoodstone Inn & Restaurant is a dedicated hospitality provider known for delivering exceptional guest experiences. As the Guest Services Manager, you will oversee all aspects of the guest experience, leading the Guest Services team and ensuring smooth front office operations while maintaining high service standards.
Hospitality
Hiring Manager
Sarah Blount
Responsibilities
Lead, train, mentor, and manage the Guest Services team to ensure consistent adherence to exceptional service standards
Oversee daily front office operations, including reservations, check-ins, check-outs, and guest inquiries
Hire, schedule, coach, discipline, and performance-manage Guest Services team members
Maintain expert knowledge of front office systems, including Maestro
Ensure accuracy, security, and confidentiality of all guest information and financial transactions
Collaborate with Housekeeping, Culinary, Events, and Maintenance teams to ensure seamless guest experiences
Resolve guest concerns and complaints promptly, professionally, and with sound judgment
Maintain up-to-date knowledge of room rates, packages, promotions, and revenue opportunities
Support upselling initiatives and guest experience enhancements
Work with leadership to develop guest activities, events, and experience-driven offerings
Meet regularly with the General Manager and Asset Manager to review budgets, occupancy, and operational goals
Model professionalism, accountability, and service excellence at all times
Qualification
Required
Minimum of 5 years of hospitality experience, with leadership or supervisory experience strongly preferred
Strong understanding of front office operations and guest service best practices
Experience with hotel property management systems; Maestro preferred
Excellent communication, leadership, and problem-solving skills
Ability to multitask, prioritize, and make sound decisions in a high-pressure environment
Professional demeanor with strong attention to detail
Flexible and adaptable with a proactive leadership style
Must be at least 18 years old
Ability to work evenings, weekends, and holidays as required
Ability to stand and walk for extended periods
Ability to climb stairs and lift up to 50 pounds occasionally
Frequent use of hands and arms for handling, reaching, and operating equipment
Clear verbal communication and active listening are essential
Preferred
Leadership or supervisory experience strongly preferred
Maestro preferred
Company
Goodstone Inn & Restaurant
Welcome to Goodstone Inn & Restaurant, your refined escape on 265 scenic acres in Virginia’s wine and hunt country, just an hour from Washington, D.C.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase