FANBASIS · 1 day ago
Dispute & Chargeback Representative (Representment)
Miami, FL
Full-time
Hybrid
Entry, Mid Level
1+ years expFanBasis is a leading platform enabling entrepreneurs, experts, and creators to build and scale digital product and service-based businesses. They are seeking a detail-oriented and proactive Dispute & Chargeback Representative to manage the full representment lifecycle across card networks and payment processors, ensuring efficient handling of disputes and compliance with regulations.
Content Creators
Responsibilities
Manage end-to-end chargeback and dispute representment across card networks (Visa, Mastercard, Amex, Discover)
Review dispute cases, collect supporting documentation, and submit representment responses within required timelines
Analyze dispute reason codes and determine optimal response strategies
Track dispute outcomes and identify trends related to fraud, customer behavior, or merchant errors
Collaborate with internal teams to improve dispute win rates and reduce future chargebacks
Maintain accurate records and reporting on dispute metrics and performance
Ensure compliance with card network rules and payment processor guidelines
Support continuous improvement of internal dispute processes and workflows
Qualification
Required
1–3+ years of experience handling chargebacks, disputes, or representment (fintech, payments, e-commerce, or SaaS preferred)
Strong understanding of card network dispute processes and reason codes
Exceptional attention to detail and organizational skills
Ability to manage high volumes of cases under strict deadlines
Analytical mindset with the ability to identify trends and root causes
Clear written and verbal communication skills
Comfortable working in fast-paced, high-growth environments
Preferred
Experience with payment processors (Stripe, Adyen, Checkout.com, etc.)
Familiarity with fraud tools and risk management systems
Experience supporting creator platforms, marketplaces, or subscription businesses
SQL, reporting, or data analysis experience
Benefits
Competitive salary and benefits package
Gym membership packages
Paid time off and company-paid holidays
Team-Buidling events, company lunches, and swag
Opportunity to be a part of a fast-growing team of Industry Experts.
Company
FANBASIS
FanBasis a digital experience marketplace for celebrities, athletes, influencers, and artists to sell digital experiences of all kinds.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$20MKey Investors
Left Lane Capital
2025-05-20Series A· $20M
Leadership Team
Yash Daftary
Chief Executive Officer & Founder
L
Lyle Z.
Chief Growth Officer
Recent News
Business Insider
2025-12-28
Refresh Miami
2025-05-22
2025-05-22
Company data provided by crunchbase