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Hire Heroes USA · 5 hours ago

Senior Program Manager, Northwest

Federal Way, WA

Full-time

Hybrid

Mid, Senior Level

$78K/yr - $85K/yr

Hire Heroes USA is a not-for-profit organization dedicated to empowering US military members, veterans, and military spouses to succeed in the civilian workforce. The Senior Program Manager, Northwest will lead partnerships and client engagement efforts across Washington and Oregon, overseeing the Northwest Field Team and fostering relationships with local military installations and stakeholders.

Career PlanningConsultingMilitaryNon Profit

Comp. & Benefits

Responsibilities

Spearhead strategic partnerships and program direction, developing comprehensive project plans with timelines, budgets, and resource allocation to ensure successful outcomes

Define and communicate project goals, scope, and deliverables to both internal and external stakeholders, including risk assessment and mitigation strategies

Develop, implement, and continuously refine comprehensive strategies to recruit and retain clients, leveraging data-driven insights and regional trends to maximize outreach effectiveness

Establish, nurture, and expand strategic relationships with military installations, veteran service organizations, government agencies, and local officials to create a robust network of support for veteran and military spouses' employment initiatives

Manage regional budgets and resources, including forecasting, allocation, and optimization, to ensure fiscal responsibility while maximizing program effectiveness and growth potential

Support the Corporate Partnerships department in business outreach efforts, assisting with veteran and military spouses hiring initiatives, employment opportunity creation, and partnership development across diverse business scales within the region, ensuring proper handoff to Corporate Partnerships team members for continued fostering and cultivation

Champion volunteer involvement by collaborating closely with the Volunteer Program to create diverse, meaningful opportunities for community engagement, including mentorship roles, event support, and skills-based volunteering, while ensuring volunteers feel valued and their efforts align with organizational goals and client needs, and adhering to organizational policies and best practices for volunteer engagement

Proactively identify and pursue strategic partnership opportunities with complementary organizations, educational institutions, and government entities to expand the program's reach, enhance service offerings, increase overall impact in the region, and coordinate with appropriate internal stakeholders to advance strategic initiatives

Provide oversight to the Field Team, focusing on training, performance evaluations, and professional development, to ensure efficient operations and achievement of program goals

Stay at the forefront of veteran and military spouses' affairs, employment trends, legislative changes, and community needs through ongoing research, professional development, and active participation in relevant forums and associations, using this knowledge to continuously improve and adapt program offerings

Foster a culture of continuous improvement that values learning and commitment to quality

Support organization events and fundraisers as needed

Approximate travel requirement 30%

Qualification

Strategic planningBudget managementTeam leadershipClient engagementPartnership developmentData-driven insightsMicrosoft Office SuiteG-Suite applicationsSalesforce proficiencyVolunteer engagementInterpersonal communicationProblem-solvingProject management

Required

Demonstrated ability to lead teams, while productively and collaboratively engaging others at varying levels of seniority within and outside an organization

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problem approaches

Ability to monitor and assess the performance of self, other individuals, and organizations to make improvements and take corrective action

Excellent verbal, written, and interpersonal communication skills

Demonstrated ability to manage competing priorities and multiple projects and initiatives

Ability to compile and present public briefings to senior leaders

Advanced proficiency with Microsoft Office Suite and G-Suite applications, specifically Word/Docs, PowerPoint/Slides, and Excel/Sheets