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CRH · 15 hours ago

Senior Collections Specialist

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

12+ years exp

CRH is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. The Senior Collector is responsible for coordinating departmental collection activities, ensuring compliance with collection laws and policies, and maintaining relationships with various teams to improve cash flow.

Building MaterialConstructionManufacturing

Responsibilities

Handle a portfolio with a potential of over 700 customers

Responds to email and telephone inquiries from customers, and researches/resolves outstanding invoice issues

Reviews reports and provides feedback to sales, supply chain, and operational teams to drive action within the business

Provides detail reconciliations as directed by Management

Assign deduction reason codes to unpaid invoices, short paid invoices, and stand-alone deductions

Communicate issues timely to ensure major AR issues are reviewed and root causes are addressed to prevent repeat occurrences

Review existing account vendor guidelines and agreements, ensuring compliance and monitoring customer accounts for changes and discrepancies

Follows up with customers to resolve problems and/or answer any additional questions or inquiries they may have. Additionally, will escalate customer/purchase orders to management as necessary

Resolve unapplied cash on account as well as assist cash with unapplied cash that may belong to the AR

Update weekly and monthly reports for management with the status of delinquent customers and disputes

Work closely with cross-functional teams such as Sales, Marketing and Customer Service to resolve collection and deduction issues

Ability to stay accountable, transparent and escalate key issues in a timely matter

Participate in monthly Regional calls with all stakeholders

Maintains accurate and current notes on status of customer accounts

Review and propose potential doubtful or past due accounts for write off

Work closely with the credit department to ensure liens are filed, credit limits are not over, and accounts deemed necessary are put on hold

Ability to speak to your portfolio through analytics and reporting

Qualification

B2B collections experienceExcel proficiencyLien lawsAR account reconciliationCustomer service skillsPC skillsAccounting software proficiencyCommunication skillsDetail-oriented