Apple · 20 hours ago
Software Application Support Engineer, Retail Engineering
United States
Full-time
Remote
Mid Level
$147K/yr - $221K/yr
3+ years expApple is seeking a hardworking support engineer to join their distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role requires deep technical knowledge of the eCommerce platform to provide technical support to business and core engineering teams while collaborating with engineering teams to address production defects and incidents.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Partner with engineering teams to prioritize and fix production defects
Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week
Share on-call rotation with other team members to support apps and services in scope
Take knowledge transition from engineering teams for changes being rolled out in production
Assess the need for production monitoring and alert setup
Triage incidents based on the impact, devise and implement mitigation steps to unblock the business
Conduct RCA, log defects and partner with engineering team for prioritization
Automation, maintain support documentation and debug sophisticated production issues
Qualification
Required
3+ years of software engineering or application support experience in a large-scale environment
Coding knowledge in Java, Scala or frameworks related to Java
Strong knowledge of PL/SQL
BS degree and equivalent experience or higher in CS or related field
Preferred
Strong problem-solving and critical thinking skills to solve complex problems
Skills and experience in monitoring, alerting, fault analysis, and automation
Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment
Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams
Knowledge NoSQL databases, Unix Shell Scripting
Working experience on cloud infra, such as AWS, and experience with Splunk or any other APM tool
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase